Technical Sales Support Representative

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. 

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

 

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

 

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

 

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

 

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. 

Position Summary

Summary & Purpose:

To ‘Add Value’ to our product through world class customer service throughout the quotation, follow ups, order, and expediting process for our parts business.  Act as the single point of contact for customers and sales for the Industrial Process Group (IPG) Repair Parts business.  To support the repair parts selling initiatives of the field sales team while developing a close supportive relationship with each field engineer in the region. The CSR is a link in understanding and translating to our business system the technical and commercial repair parts requirements. The CSR is responsible for customer satisfaction regarding quotes, orders, delivery performance, and quality.   To act as a mentor and trainer in the areas of Quotations, follow ups, Order Entry, and communicate the various contacts/functions in the IPG Supply Chain.

 

Scope & Magnitude:

Will be responsible for a sales territory with $35-45 million in sales per year and processing > 7,000 orders per year.

 

Essential Responsibilities

• Work to create a strong, reliable, personal business contact with our largest distributors, direct and nuclear customers to ensure the CSC is making regular contacts, building positive relationships and doing what it takes to meet and exceed customer expectations.  Know your customers.
• Generate professionally formatted quotations/communications to our global customer and distributor base.  Proactively work with customers to grow IPG parts order volume.
• Work closely with sales contacts and customers to understand the influence of competition in regions.  Advise sales and CS management of any critical information that would impact customers buying habits.
• Coordinate all requests by customers with all IPG facilities.  Due to multiple operations of IPG manufacturing locations, the CSR must have detailed product supply chain knowledge.  (SFO, VPO, CDC, Pro Shops, ProCast and other models acquired by ITT.)
• Must have good knowledge of IPG product and be capable of answering a varying degree of technical questions.  Should be familiar with pump configuration, pump conversion and material of construction and potential substitutions using the retention files and reference materials in the CS Library.
• Create and utilize productive follow-up process for open quotations. Must be capable of closing the sale.
• Be responsible for solving customer disputes as it relates to errors in shipment, prices and related issues that result in non-payment or a requirement to return parts.  Be knowledgeable in the GetPaid system and interact with Sales, customers, the FR