Transfer Center Dispatcher | Phone Triage | Le Bonheur Children's | FT | Night

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

Responsible for answering calls received to the Transfer Center, collecting information relevant to the caller's needs in a computer software interface, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and or department. Define and triage patient care problems and gives appropriate instructions to ensure timely and effective action and quality of care. Responsible for clinical decisions involving triage and determining patient placement as it relates to the scheduling of appointments for clinic visits and procedures in the hospital setting. Has responsibility as liaison representing the center to the public. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for answering calls received to the Transfer Center, collecting information relevant to the caller's needs in a computer software interface, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and or department. Define and triage patient care problems and gives appropriate instructions to ensure timely and effective action and quality of care. Responsible for clinical decisions involving triage and determining patient placement as it relates to the scheduling of appointments for clinic visits and procedures in the hospital setting. Has responsibility as liaison representing the center to the public. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Correctly answers and greets callers to the Transfer Center and quickly determines the type of assistance needed by the caller.
• Correctly utilizes Transfer Center patient software to capture caller demographics, reason for call, patient information, transport times, and other pertinent information.
• Correctly utilizes the Conveyant Call Management Software.
• Dispatches transports in accordance with Policy and Procedure.
• Dispatches calls in a correct and efficient manner in accordance to Policy and Procedures

Education Qualifications

• Technical Degree or Diploma Emerg Medical Tech (EMT)
• Technical Degree or Diploma Paramedic
• Technical Degree or Diploma Nursing - LPN
• Associate's Degree Nursing- RN
• Associate's Degree Respiratory Care
• Technical Degree or Diploma Medical Assistant

Experience Qualifications

• 1-3 years EMT,
• 1-3 years LPN,
• 1-3 years Paramedic,
• 1-3 years RN,
• 1-3 years RRT or
• 3-5 years Minimum of three (3) of medical call center experience with a Certified Medical Assistant background required

Skills and Abilities

• Ability to type 45 wpm accurately.
• Ability to understand and prepare moderately complex written materials, such as patient records.
• Ability to communicate verbally with all level of associates, management, physicians, patients and their families.
• Ability to work without close supervision and to exercise independent judgment in a professional area.
• Ability to work within an interdisciplinary environment as a member of a team dedicated to shared patient/family responsibilities.
• Ability to type and utilize computer systems and call center software to meet the necessary requirements.
• Ability to organize multiple tasks and projects and maintain control of work flow.

Licenses and Certifications

• Advanced Emergency Medical Personnel - Tennessee - Tennessee Emergency Medical Services Division
• Advanced Emergency Technician - Mississippi - Mississippi State Department of Health
• Emergency Medical Personnel Arkansas - Arkansas Department of Health
• Emergency Medical Personnel Tennessee - Tennessee Emergency Medical Services Division
• Licensed Practical Nurse - Arkansas - Arkansas State Board of Nursing
• Licensed Practical Nurse - Mississippi - Mississippi Board of Nursing
• Licensed Practical Nurse - Tennessee - Tennessee Board of Nursing
• Paramedic - Mississippi - Mississippi State Departm