SAP Client Executive - Customer Experience (CX)

Company Overview:

Argano is the world’s largest global digital consultancy, exclusively connecting design and delivery for the transformation of high-performance business operations, extending our clients’ commercial agility, profitability, customer experience, and growth. Our strategic consulting, bolstered by proprietary IP, provides a comprehensive view of business operations, pinpointing areas of strength and unveiling opportunities for improvement. Argano is at the intersection of operations and technology for digital transformation.

Position Title:

SAP Client Executive – Customer Experience (CX)

Position Summary:
We are looking for an experienced SAP Client Executive to drive the adoption of SAP’s Customer Experience (CX) solutions that enable organizations to transform how they engage customers, improve retention, and drive growth. The ideal candidate will have a deep understanding of customer engagement concepts, including sales, service, commerce, marketing, and customer data management. This role demands a results-oriented sales professional with a proven ability to manage complex sales cycles, engage with C-level executives, and deliver business transformation outcomes.

Key Responsibilities:

• Sales Performance: Achieve and consistently exceed sales targets by driving demand for SAP’s CX solutions. Manage end-to-end sales cycles from lead qualification to closing.
• Client Engagement: Build and maintain strong relationships with C-level executives, advising on how SAP’s solutions can enhance their customer engagement strategies and support broader business transformation.
• Sales Strategy: Collaborate with pre-sales and demo teams to craft tailored value propositions that address customer pain points and align with business goals.
• Solution Selling: Position SAP’s CX portfolio as a key enabler of business growth and customer loyalty, focusing on areas such as commerce, service, marketing automation, and customer data platforms.
• Market Leadership: Stay current on trends and best practices in customer engagement and digital experience, bringing relevant insights into client discussions to position SAP as an industry leader.

Must-Have Criteria:

Experience

• 4–6 years of proven field sales experience with a focus on B2B software sales, ideally in enterprise or customer engagement technology.
• A history of consistently overachieving sales targets, evidenced by percent-to-goal performance, club awards, or leaderboard rankings.
• Expertise in managing complex sales cycles, from qualification through to closing, with a demonstrated ability to close large, strategic deals.
• Proven experience engaging with and influencing C-level stakeholders to secure high-value business opportunities.
• At least 2 years of experience in enterprise software sales, ideally with SAP, Oracle, Salesforce, Adobe, Microsoft, or a value-added reseller.

Sales Acumen:

• Ability to sell business value rather than simply product features, with a focus on how SAP solutions drive customer experience transformation.
• Comfortable working alongside pre-sales teams create compelling value propositions and guide sales discussions.
• Skilled in guiding discovery sessions, navigating executive-level priorities, and aligning SAP’s offerings to client business needs.

Customer Experience Knowledge:

• Deep understanding of customer experience concepts, including sales automation, service management, digital commerce, marketing automation, and customer data management.
• Prior experience selling or working with solutions designed to improve customer engagement and lifetime value.

Nice-to-Have Traits and Background Signals

• Customer-Facing Early Career Roles: Retail, hospitality, call center, or customer service experience that builds strong communication and client empathy.
• Athletic Background: Competitive sports participation, indicating resilience, discipline, and a competitive mindset.
• Leadership Experience: Demonstrated leadership through volunteering, entrepreneurial ventures, or community initiatives.
• Continuous Learning: Ongoing professional development via certifications (e.g., MEDDIC, Challenger, SAP), podcasts, or coursework.
• Resilience and Adaptability: A history of overcoming challenges, showing grit and adaptability in fast-paced sales environments.

Competencies to Prioritize