Program Manager, Corporate Operations

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM

The Strategy and Operations organization strives to make Zuora the best example of a modern-day subscription business and inspire those customers looking to transform and scale their operating model. Our vision-mission, “We power ZEOs to sync up and scale up to achieve success together” means that we guide the corporate strategy by driving focus and cross-functional alignment, and ensuring that Zuora has the systems (people, process, tools) to empower every team and every ZEO to be successful. We also share our experiences achieving  Zuora’s mission and strategy with customers, partners and analysts.

THE MISSION

As a Program Manager at Zuora, you will be a key player in leading and managing our strategic IT initiatives. You will work closely with cross-functional teams to ensure the successful planning, execution, and delivery of IT programs that align with our business objectives. The ideal candidate is a seasoned professional with a proven track record of overseeing complex projects, driving efficiency, and fostering collaboration.

You will play a pivotal role in overseeing key strategic initiatives and programs within the organization, ensuring a seamless and value-driven approach to project management and program execution. You will lead the programs in driving excellence across the project lifecycle, from intake, inception to delivery, and will serve as a beacon of best practices in modern program management.

WHAT YOU WILL ACHIEVE:

As our experienced Program Manager with over 10 years in the field, you will play a pivotal role in driving transformative change within our fast-growing SaaS company. Leveraging your expertise, you will shape the program management office, to drive execution, and accelerated value realization. Your strategic vision and leadership will empower us to achieve the following:

• Strategic Program Leadership: Align with the organization's objectives and vision. Your extensive experience will guide us in ensuring that programs are strategically aligned, preventing misalignment and enhancing overall program effectiveness.
• Stakeholder Engagement: Drawing upon your wealth of experience, you will engage stakeholders effectively. Your clear communication and ability to secure buy-in for program initiatives will keep everyone aligned with our common goals.
• OKR Alignment: Your deep knowledge of program management will enable us to align program objectives seamlessly with our organizational OKRs. This alignment is crucial to ensure that programs directly contribute to our growth targets and strategic priorities.
• Program Lifecycle Excellence: Your extensive background in program management will ensure that our program management practices remain efficient and effective throughout the entire lifecycle, resulting in successful program outcomes.
• Resource Management: Efficient resource allocation is paramount for our fast-growing company. Your ability to ensure the availability of the right skills and expertise for program execution will be vital to our success.
• Continuous Improvement: You will instill a culture of continuous improvement within our organization, enabling us to adapt and evolve efficiently as we grow. This focus on continuous enhancement will increase our overall efficiency and effectiveness over time.
• Vendor Management: Your expertise in vendor & SaaS management will help us control costs, mitigate risks, and uphold high-quality service delivery. Your ability to manage vendor relationships effectively will be instrumental in our success.
• Innovation and Transformation: Your leadership will drive innovation and transformation, ensuring that we remain competitive and agile in response to changing market dynamics.
• Change Management: Your proficiency in change management will be crucial as we implement new processes and technologies. Your strategies will enable us to navigate these changes seamlessly, minimizing disruption.
• Collaborative Culture: Fostering a collaborativ