Digital Ecommerce Manager

Note to applicants: This exciting opportunity, with a generous benefits package, is an in-office position with operational hours M-F between the hours of 8:00 am-4:30 pm. This position is full-time and on-site at our office in Valencia, CA

Who We Are 

Sunco.com is a leading online lighting retailer headquartered in Valencia, CA. Thanks to our amazing and talented employees, we are proud to be one of the largest online lighting retailers in the US. We deeply value our collaborative, open, and people-first culture and are invested in making Sunco a positive place where our team members thrive every day. With our new state-of-the-art distribution center in Georgia, we continue to expand our reach and enhance our ability to serve our customers with excellence and efficiency. Join us and be part of a dynamic team that is lighting the way to a brighter future.

What We Do

We light up the world, literally. Customers have chosen Sunco to provide millions of LED lights and trust us for our exceptional customer service, eco-conscious product expertise, and unmatched value.

About the Role:

We are seeking an experienced Digital Ecommerce Manager to oversee ecommerce website operations, digital customer experience, ecommerce technology, website projects, and online business initiatives. This role ensures website performance, reliability, usability, brand consistency, and effective execution of digital projects while coordinating developers, agencies, vendors, marketing teams, and internal stakeholders. The ideal candidate has strong ecommerce and project management experience, understands ecommerce platforms, integrations, analytics, tracking, UX/UI, and front-end web concepts (HTML, CSS, JavaScript), and can effectively communicate with both technical and non-technical teams. Coding is not required. The candidate should also be curious about AI tools such as ChatGPT, Claude, Gemini, and similar platforms, and interested in exploring practical ways AI can improve ecommerce operations, workflows, documentation, reporting, QA, and productivity.

What You’ll Do:

·         Ecommerce Website & Platform Management

o   Manage day-to-day ecommerce website operations and related digital systems.

o   Oversee website updates, checkout functionality, payment settings, tracking, apps, integrations, and platform configurations.

o   Coordinate with developers, agencies, designers, and internal teams to implement enhancements and resolve issues.

o   Monitor website performance, mobile responsiveness, customer-facing bugs, tracking issues, and site reliability.

o   Ensure websites are user-friendly, mobile-optimized, visually consistent, and aligned with brand standards.

o   Understand the impact of themes, apps, integrations, tracking, and platform changes on performance and customer experience.

·         Project Management

o   Lead ecommerce and website projects from planning through launch.

o   Create project briefs, requirements, timelines, QA plans, testing procedures, launch plans, and post-launch reviews.

o   Coordinate cross-functional teams and external partners.

o   Translate business needs into functional and technical requirements.

o   Manage priorities, risks, dependencies, budgets, approvals, and deliverables.

o   Conduct testing before and after launches to ensure successful implementation.

UX/UI & Customer Experience

o   Apply UX/UI best practices to improve the online shopping experience.

o   Identify and resolve friction points across navigation, product pages, forms, cart, checkout, mobile experience, page speed, and trust signals.

o   Use analytics and behavior tools (GA4, Shopify Analytics, Hotjar, Microsoft Clarity, etc.) to identify improvement opportunities.

o   Support A/B testing, landing page optimization, checkout improvements, and mobi