Early Access & Adoption - Product Solution Senior Business Analyst

Summary

Are you a highly motivated, customer-centric problem-solver with a passion for cutting-edge technology and a talent for clear communication? Do you thrive in a fast-paced, collaborative environment where you get to shape the future of enterprise software? If so, we want YOU on our team!

At Guidewire, we are the industry leader in software solutions for the Property & Casualty (P&C) insurance sector, helping insurers support their customers when they need it most—whether it’s a natural disaster, an accident, or a cyber threat.

Who We Are
We are the Early Access & Adoption (EAA) Team—a group of innovators dedicated to making new Guidewire product capabilities adoption-ready from day one.
✅ Trailblazers – We are the first to explore and validate new product capabilities, long before they are available to customers, ensuring they are ready for real-world use.
✅ Strategic Advisors – We embed an adoption-first mindset throughout the entire product lifecycle, influencing product design, development, and delivery.
✅ Knowledge Pioneers – We transform early hands-on insights into adoption guidance, empowering customers and internal teams with essential feedback and guidance.

Why We Exist
🚀 Champions of Adoption – We represent Guidewire’s Product Development Organization as the voice of adoption, ensuring products deliver value from day one.
🎯 Unparalleled Expertise – We blend deep business, consulting, technical, and product expertise to guide adoption strategies.
⚡ Accelerating Time to Value – We develop clear guidance and shorten the learning curve for our customers.

Our Core Values
💡 Integrity – We believe in honest, transparent communication and feedback.
📊 Rationality – We rely on hands-on research and analysis to drive decisions.
🤝 Collegiality – We collaborate without bias, working across diverse stakeholder groups to drive success.

Job Description

What You’ll Do

• Be the Expert – Become the go-to authority on new Guidewire capabilities, ensuring they are adoption-ready.

• Shape the Product – Collaborate with engineering, product, and implementation teams, providing clear, concise, and empathetic communication regarding adoption impacts and GA readiness.

• Lead Early Access Projects – Provide expert guidance to early adopters, acting as a trusted advisor and facilitating a smooth transition to GA, demonstrating self-sufficiency and independence.

• Create Scalable Knowledge – Develop engaging and informative product adoption collateral and documentation, ensuring clarity, comprehensiveness, and ease of use.

• Solve Complex Challenges – Address adoption barriers, review implementation strategy documentation, and contribute to innovative Proof of Concepts (POCs), applying strategic thinking and customer focus.

• Stay Ahead of the Curve – Explore emerging technologies, including AI and Large Language Models (LLMs), to influence Guidewire’s product evolution.

• Build Relationships - Develop and maintain strong relationships with internal and external stakeholders, fostering collaboration and ensuring the success of EAA initiatives.

• Customer-Centric Approach - Maintain a deep understanding of customer needs and align Guidewire solutions with their overall strategy, shifting from a product-focused to a customer-centric perspective.

• Business Value Focus - Translate customer business needs into functional requirements, conceptual designs, and process flows that effectively leverage Guidewire capabilities.

What We’re Looking For

• Curious & Adaptable – You thrive in ambiguity, learn quickly, and embrace new challenges.

• Passionate About Knowledge Sharing – You love making people’s jobs easier and scaling expertise across teams.

• Deep Industry Expertise – Experience in P&C insurance, claims, policy, and/or underwriting is a huge plus.

• Technical & Analytical Thinker – You can break down complex problems, design process flows that meet business needs, and perform technical/configuration tasks in Guidewire products expected of the business persona.

• Product Adoption Content Creator - Strong documentation skills with the ability to create clear, comprehensive, and easy-to-follow requirements, design and other Product Adoption documents.

• Exceptional Communicator – Excellent verbal and written communication skills, with the ability to explain complex technical concep