Sr Director, GTM Enablement Services

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 
 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

This position reports to the VP,  GTM Enablement and is responsible for creating a vision and strategy for the Enablement Services function which builds all global, role-based enablement learning programs, curriculum and content that is designed to accelerate GTM transformation across CRO. This individual is a thought leader who will develop a learning center of excellence, implementing external best practices to optimize our approach to enablement, instructional design, knowledge management, enablement delivery and reporting. This is someone who is responsible for translating CRO priorities and business requirements into actionable enablement that catalyzes GTM behavior change which helps drive revenue, improves the customer experience and increases productivity.

Responsibilities

Enablement Services Strategy & Alignment

• Responsible for putting in place a set of services which enable the global Enablement vision and strategy, for the highest priority roles across the CRO organization. This includes transforming how we enable, how we meet the learner where they are by investing in a technology led approach to improving engagement with an ever-distracted audience

• Lead two high performing teams of enablement professionals. One (Instructional design) focused on developing exceptional quality content to support high priority programs and learning initiatives and the other (platforms and services) which is focused on platforms and services needed to engage the learner in a delightful way

• Translate enablement program designs and desired business outcomes into effective learning experiences that drive and measure behavioral change

• Re-envision enablement learning experiences, setting new industry standards that reflect thought leadership and transform instructional design delivery modalities, program/content creation practices and tools, along with competency-oriented learning journeys

• Own the relationship with senior executives across HR Org & Talent and DIO to propagate enablement best practices and insights across Equinix, as well as own relationship with the VP, Enablement to align on enablement strategies and priorities

Operational Effectiveness

• Use data-driven insights to evaluate the effectiveness of enablement programs, content, and curriculum, establishing a consistent approach to translating insights into continuous improvement and opportunities for innovation

• Establish an operating model that optimizes tools and process to improve enablement quality, accelerate time to market for enablement programs, and achieve scale

• Leverage AI-based tools and enablement platforms to transform the learning experience for greater effectiveness, productivity and business impact

Instructional Design

• With an outside-in approach, establish industry leading practices for creating and delivering agile and adaptive learning experiences that accelerate the transformation of our GTM skills, knowledge, and operational practices

• Establish new ways to assess, grow and measure GTM skills and knowledge, aligned to core competencies and performance management practices, in order to accelerate GTM transformation

• Develop a multi-year roadmap for knowledge centered service across multiple knowledge management platforms, driving productivity and a consistent customer experience

Lead a Diverse team, creating an Inclusive Culture​​

• Manage GTM Enablement Service teams’ performance by motivating, engaging, and providing coaching​

• Drive the people development strategy including location-based initiatives​

• Provide leadership and guidance for escalations to other GTM Ops and business stakeholders 

• Challenge existing Enablement Services teams’ managed processes and learning experience tools based on industry best