Senior Developer in Production Support

Job Description

Epsilon Auto is seeking a Senior Developer in Production Support, a L3 application support position. The Senior Developer is responsible for numerous functions such as production monitoring of data, error analysis, client correspondence as well as deep dive investigation of issues stemming from production failures. Will be involved in troubleshooting production incidents, leading automotive marketing platform support calls and triage efforts, providing tactical workarounds and restoring service back in the shortest time possible. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

• First point of contact for Business users on any production application failure or any question related to technical job supporting the day to day Business.
• Assist Business to continuously provide a high-quality service to our Clients and rapidly integrate evolutions of the business and IT systems.
• Act as a liaison between Business user and any IT organization (local, global, internal or external groups) to provide optimal response to any production issue that may impact business functions.
• Guarantee the escalation of problems to the adequate IT organization (local, global, internal or external groups) to ensure on-time resolution; manage priorities depending on the criticality of the requests and production failures.
• Participate as a technical contact for local projects and client on-boarding. 
• Be flexible with Support hours and to supplement Global support team for resolving any production related issues.
• Coordinate Business Continuity exercises between BC team and the Business user groups.
• Ensure proper and continuous documentation of key functions and processes
• Ensure proper training to continuously maintain relevant expertise and its evolution
•  Contributes to and ensures that application support runs effectively.
• Guarantees optimal working of the application, providing technical support and adhoc recovery plans
• Carry out light development/bug fixes related to SQL, scripting and reporting.

Requirements:

Bachelor's degree required.

Technical skills required in:

• Advanced Oracle PL/SQL, SQL using MS SQL Server platform
• Advanced Informatica skills
• Scripting language (Python, Shell script)
• Experience with NewRelic, PagerDuty or similar tools
• At least 5+ years of experience in Application Support role.
• Strong analytical, problem-solving, and conceptual skills
• Strong communication skills and being able to adapt his/her communication depending on the target audience i.e. Business Users, Internal/External Clients, Technical teams etc.
• Ability to work with short deadlines and handle pressure.
• Demonstrates initiative and is proactive
• Mature, self – motivated, enthusiastic and team player

Additional Information

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal