Cocktail Server - Pool - Seasonal (Harrah's LV)

JOB SUMMARY:

The primary responsibility of the Beverage Server/Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.

ESSENTIAL JOB FUNCTIONS:  

• Greets and welcomes all guests in a pleasant and professional manner.

• Provides timely cocktail service in a friendly and courteous manner.

• Keeps assigned areas clean and empty of glasses and bottles.

• Constantly looks for service opportunities.

• Responds to and resolves guest complaints.

• Answers guest questions and is knowledgeable about property events and attractions.

• Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.

• Provides fast (20minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round

• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests

• Maintains clean and stocked workstation

• Handles money according to procedure

• Monitors guest consumption of alcohol and intervenes as needed according to guidelines

• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos

• Promotes casino events and programs

• Works closely with Total Rewards Center to promote new card sign up programs.

• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor

• Provides personalized service and uses guest name

• Resolves service problems according to guidelines

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

   

   

Qualifications:

QUALIFICATIONS:  

• Must be a minimum of 21 years of age or older.
• One-year previous high volume cocktail experience.
• Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
• Must possess excellent customer service and communication skills.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
• Must be able to work any day of the week and scheduled shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Work requires knowledge of tray service and cocktail ingredients.
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS:  

• Requires standing and walking continuously with a tray up to 20lbs throughout the shift.

• Must be able to lift and carry 20lbs.  

• Must be able to work in extreme heat during the summer months.

• Must be able to stand for entire shift.

• Must be able to access service area when picking up beverage orders.

• Must be able to converse over the telephone in an environment with loud background noise.

• Must be able to stoop, bend and reach.

• Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders.

• Must be able to listen and res