Associate Solution Advisor (Healthcare Data/ Revenue Cycle)

This Associate Solution Advisor position is responsible for supporting an assigned base of customers (provider organizations), by addressing customer inquiries, collaborating with customer to reduce errors, analyzing data to find data trends to minimize errors and maximize throughput to contracted plans. Our Associate Solution Advisors are the backbone of our business unit; they routinely engage customers through constant communication, while actively building/strengthening our business partner relationships, by providing superior customer service. If you like getting down into details of data or are detail oriented and would like to further develop, we are the place to be!

What you will do
• Routinely communicate with clients and respond to incoming calls and emails regarding files, errors, changes, service issues, additional-service requests, and other client inquiries
• Serve as the primary point of contact and build strong relationships with assigned provider organizations; Ensure full life cycle contact from initial introduction through ongoing maintenance.
• Works with provider organizations (and other support staff / vendor) to minimize the number of errors to maximize throughput to the payers
• Schedule and lead recurring meetings with assigned clients
• Proactively engage clients on specific rejections based on account analysis
• Follow up with clients on issues and rejections that require their review or action
• Initiate, track, and help resolve support cases to closure
• Ensure Encounters Manager portal meets and exceeds provider organizations expectations, works with external vendor to add and adjust functionality
• Use the Encounters Manager portal to navigate, correct, review, and troubleshoot data-related issues; understand key portal functions to support client questions
• Set up, onboard, and train new provider organization accounts to use FinThrive as their encounter clearinghouse
• Conduct training on effectively navigating the Encounters Manager portal

What you will bring
• Customer service experience
• Some knowledge of healthcare claims data
• High school diploma or equivalent, bachelor's degree preferred
• Proficient with Microsoft Office products (Outlook, Excel, and Word)

What we would like to see
• Analytical mindset
• Ability to multi-task between a variety of tasks
• Good verbal and written communication skills
• Ability to prioritize tasks when there are changes, competing requirements or pressures of deadlines.
• Desire and curiosity to learn
• Good organizational skills


About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.


Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations


Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status