Communications Officer

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Communications Officer

                        

Location

Beachwood

                    

Facility

CC Administrative Campus

                     

Department

Police-Operations

                      

Job Code

K15001

                     

Shift

Nights

                       

Schedule

6:00pm-6:00am

                       

Job Summary

                         

Job Details

Communications Officer  

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.     

As a Communications Officer, you will process incoming and outgoing communications in the Security Operations Center. In addition, you will monitor cameras, alarms and other surveillance equipment to provide vital information to dispatched responders. Communications Officers work two days on/two days off with a three-day weekend every other weekend. In addition to a competitive hourly rate, night shift workers are eligible for a shift differential of $1.75 an hour.   

A caregiver in this position works 6:00pm – 6:00am.  

A caregiver who excels in this role will:  

• Process incoming and outgoing communications in the Security Operations Center.  

• Monitor cameras, alarms, and other surveillance equipment to provide vital information to dispatched responders. 

• Receive, record, assess urgency, and respond to all security/police phone calls and emergency calls. 

• Monitor and respond to all incoming alarm signals across multiple platforms. 

• Receive and transmit all security/police multi-based radio, air transport and satellite communications. 

• Process requests for classified data of caregivers, patients, and the public. 

• Process code and medical emergency activations received from clinical caregivers and overhead page information. 

• Monitor, analyze, and react to real-time alerts via social media and caregiver travel platforms. 

• Draft and disseminate electronic notifications to internal stakeholders. 

• Disseminate mass notification alerts to necessary caregivers during crisis situations. 

• Perform clerical functions in the Security Operations Center. 

Minimum qualifications for the ideal future caregiver include: 

• One of the following combinations of education and experience: 

• High school diploma or GED and two years of experience in a high-volume communications center, PBX operator, or public or private law enforcement/security agency.  

• An associate’s degree, Public Safety Dispatching certificate or equivalent formal