Area Leader

The Area Leader is responsible for overseeing and managing the efficient collection of waste, recycling, and compost services across 20 to 40 multifamily communities. This role includes supervising a team of 15 to 40 part-time Service Valets, ensuring service quality, and leveraging technology to drive operational efficiency. The ideal candidate will have experience in team leadership, performance management, and using data insights to make informed decisions.

Hourly Pay Range: $21.00-$22.50

Schedule: 6:00 PM – 12:30 AM core hours, plus two additional flex hours and a 30-minute unpaid meal break to complete an 8-hour shift. Schedule may vary based on business and operational needs.

Work Environment: 70% field-based, managing and optimizing operations; 30% remote administrative work.

Company Vehicle Provided

Key Responsibilities

Operations & Service Management

• Oversee daily waste, recycling, and compost collection to ensure timely and high-quality service across assigned communities.
• Regularly visit properties to assess service performance, conduct container audits, identify safety concerns, and take corrective action as needed.
• Utilize the iValet dashboard to monitor real-time performance metrics, analyze trends, and implement data-driven improvements.
• Review and assess key operational data, including arrival/departure times, tracking logs, observations, and last-call photographs.
• Manage and resolve resident and community concerns, ensuring timely response and documentation in Salesforce.
• Ensure uninterrupted service by securing alternative coverage for Service Valet absences and stepping in when necessary.
• Ensure Service Valets have the necessary tools, equipment, and site access to perform service.
• Collect necessary supplies, including PPE, containers, and brochures, from the warehouse,  and support container distribution while assisting with additional tasks to ensure client satisfaction.

Team Leadership & Staff Supervision

• Provide hands-on leadership, coaching, and performance feedback to Service Valets to maintain service excellence.
• Train and enforce company policies, safety protocols, and best practices to ensure compliance and high performance.
• Foster a culture of accountability where Service Valets uphold company standards, removing trash when possible and leaving educational tags when guidelines aren’t followed.
• Create and manage team schedules with clear, timely communication, ensuring coverage and operational efficiency.
• Approve and oversee timecard submissions, verifying accuracy and compliance with budgeted hours.
• Conduct regular safety checks to ensure proper PPE usage and adherence to workplace safety standards.
• Promote an environment of open communication and support, ensuring Service Valets feel valued and engaged.
• Lead regular team meetings to discuss updates, address concerns, and provide ongoing training.

Administrative & Additional Responsibilities

• Participate in team meetings (virtual and in-person) to stay informed on operational updates.
• Collaborate with the Operations Manager to monitor staffing costs and ensure budget compliance.
• Oversee fleet vehicle maintenance, ensuring company trucks are serviced and meet safety standards.
• Assist with recruitment, client relations, and service recovery efforts as needed.
• Take on additional projects and responsibilities to support overall operational success.

Qualifications & Skills

• Supervisory experience required—proven ability to lead and manage staff across multiple locations.
• Strong analytical skills with the ability to interpret data and identify operational trends.
• Ability to prioritize, problem-solve, and adapt to changing conditions in a fast-paced environment.
• Proficient in Microsoft Office Suite (Outlook for email/calendar, Excel for reporting).
• Strong verbal and written communication skills, with the ability to engage and motivate teams.
• High school diploma or GED required.

Physical Requirements & Special Conditions

• Ability to lift and carry up to 50 lbs, walk long distances (including stairs), and work in outdoor conditions.
• Must have a valid driver’s license and operate a company vehicle in compliance with local laws and company policy.
• Must be comfortable working in varying weather conditions and exposure to disagreeable odors.

Comprehensive Benefits for Full-Time Associates:

• Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with emplo