Assistant General Manager, Signature Dining Restaurant

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

This position is responsible assisting the Manager - Italian Restaurant with supervision of staff in our Italian Restaurant. This position will also assist with leading the team according to established standards and  providing maximum customer service excellence while achieving financial goals in conjunction with the Executive Chef.

Essential duties include, but are not limited to:

• Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue
• Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
• Spearheads menu item changes based on product mix reviews, industry trends and guest feedback seasonally
• Institutes cost control procedures, inventories and standards of performance following up to ensure completion of assigned projects
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties developing interpersonal skills, organizational techniques and personal growth, including kitchen personnel
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation
• Responsible for the hiring, training, scheduling, discipline and termination of all front of house staff and front of house management within the guidelines of the department
• Develops and implements operating standards where necessary
• Communicates with management, other departments, and designated personnel to address the needs of the POS system
• Provides project leadership and project management as assigned
• In the absence of senior F&B management provides leadership and direction for the department as required
• Acts immediately on all customer complaints to insure that a correction is made whenever possible – conflict resolution mediations that are courteous
• Maintain a high visibility and guest interaction in the dining room creating a memorable experience for regular guests and developing new guests
• Attending off premise events to establish local connections and represent the restaurant
• Master computer programs, including OpenTable reservation system
• Identify, communicate and coordinate inventory with the steward, insuring ordering of appropriate supplies
• Create atmosphere to brand standards, including lighting, music and temperature levels
• Verify daily sales transactions, comps and voids through review of reports
• Adhere to sanitation guidelines while maintaining a safe and well maintained dining room
• Conduct educational seminars for continued growth of all staff
• Responsible for the back of the house operations in the absence of the room chef
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures
• Other assignments as directed
• Can interface effectively with BOH staff to produce a positive guest experience
• Ability to interact with and guide guests toward wine and spirit pairings to enhance the dining experience
• Responsible for analyzing market matrix trends, sharing feedback and input with the management and executive management teams accordingly and participating in telemarketing efforts as necessary
• Develop relationships with hotel partners and local concierges in an effort to support new business

Qualifications

• Three (3) years fine dining experience within an assistant manager role<