Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year    
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Responsibilities

Position Summary

The Internal Evaluation Program Manager is responsible for the quality of the Internal Evaluation Program (IEP) and has the authority for the daily management and implementation of the IEP.  The IEP manager is Lead Auditor for the company and has oversight over the other PSA auditors.

Job Responsibilities

• Provide effective leadership and management of the Internal Evaluation Program (IEP). 
• Responsible for the performance of the IEP program.   
• Responsible to manage the content and currency of the IEP Manual. 
• Manage the IEP program to ensure the organization is: 
  • Complying with applicable regulations standards. 
  • Satisfying stated operational needs.
  • Identifying areas requiring improvement. 
  • Identifying hazards to operations.  
  • Assessing the effectiveness of safety risk controls.  
• Responsible to disseminate information to management and non-management operational personnel as appropriate to ensure an organization awareness of relevant quality assurance issues and results.  
• Present audit and evaluation trend data to Senior Leadership. 
• Publish a Quarterly Audit report for Senior Leadership and the Accountable Executive.   
• Lead the Operations Quality Assurance Auditor.  
• Lead a group of impartial/functionally independent Subject Matter Experts (SME’s) that are named as auditors across the organization to help supplement the audit program.  
• Ensure auditors are trained and evaluated to perform audit duties in accordance with standards and procedures as established through the IAEP. 
• Conduct and oversee the training and qualification program that ensures all auditors that conduct auditing under the IEP: 
  • Have the knowledge, skills and work experience needed to effectively assess areas to the management system and operations that will be audited. 
  • Maintain an appropriate level of current audit experience.  
  • Complete initial and recurrent auditor training necessary to effectively conduct audits. 
• Input audit data into the Safety Management System (SMS).  
• Participate and present IEP results in the SMS data analysis group, standards board and company standards board meeting.  
• Participate in the annual Senior