ServiceNow ITOM Architect - Manager - Consulting - Location OPEN

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​US - Consulting - Tech Consulting- TEP ServiceNow ITOM Architect – Manager

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Manager you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around. 

 

The opportunity

You'll lead a tight-knit team in a rapidly growing area of the business. It's a high-profile role, in which you'll have plenty of opportunities to showcase your ability to not only motivate and develop your team, but establish and maintain new customer relationships. As you do, we'll support you in developing consultancy and analytical skills – along with relationships that could define your career. 

 

Your key responsibilities

We are seeking a highly skilled and experienced ServiceNow ITOM Architect join our dynamic team. As a ServiceNow ITOM Architect, you will play a pivotal role in implementing and optimizing ServiceNow solutions for our clients. Your expertise in ServiceNow ITOM (Service Mapping, Discovery, Event Management, and CMDB) will be crucial in delivering high-quality services and solutions to our clients, ensuring their business processes are streamlined and optimized.

 

Skills and attributes for success

• Consultation and Requirements Gathering:

• • Collaborate with clients to understand their business requirements and objectives.
  • Conduct thorough analysis of client's existing processes and systems to identify opportunities for improvement and optimization.
  • Leverage Service Mapping checklist to validate readiness of client environment to initiate ITOM Service Mapping efforts.
  • Capture the right details needed to initiate Service Mapping – such as credentials, application architecture diagrams, entry points etc.

• ServiceNow Implementation and Configuration:

• • Design, configure, and implement ServiceNow solutions tailored to meet client's business needs.
  • Utilize ServiceNow Service Mapping, Discovery, Event Management, and CMDB modules effectively to optimize IT infrastructure and service management processes.
  • Provide guidance to clients on the deployment of MID servers. 
  • Configure MID servers to support Service Mapping, Discovery and Event Management
  • Hands on experience with Service Mapping pattern development 
  • Experience with pattern based and tag based mapping.
  • Experience of designing and enabling CSDM for clients
  • Experience in designing system to system integrations.
  • Develop custom solutions and integrations as necessary to enhance the functionality of ServiceNow platform.

• Solution Development and Deployment:

• • Lead the development and deployment of ServiceNow solutions, ensuring adherence to leading practices and standards.
  • Provide technical guidance and mentorship to offshore teams and junior team members throughout the implementation process.
  • Conduct thorough testing and quality assurance to ensure the reliability and performance of implemented solutions.
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