Implementation Specialist, Training Programmes (m/w/d)

Job Title: JR103789 Implementation Specialist, Training Programmes (m/w/d)  

Locations: Heidelberg and London 

Application Deadline: 22.08.2025  

About Springer Nature Group  

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup  

About the Brand  

Springer Nature’s Group Publishing Operations team (GPO) performs and oversees manuscript screening operations across Springer Nature's journals portfolio. GPO also manages the various peer-review systems used by authors, editors and reviewers as part of submit-to-accept processes.  

Our 'article-level' activities are largely supported by 300+ BPO staff across multiple locations. Our 'journal-level' activities are largely supported by ~40 Springer Nature staff across multiple locations, who also contribute to projects in one of three main areas: technology, transformation and quality.  

About the Role   

The Implementation Specialist will manage their own portfolio of journals and partner with Publishing teams to run their journals in a ‘Production-ready’ way, while facilitating submit-to-accept workflows and compliance with policies.  

In collaboration with the Manager, Training Programmes (as well as the rest of the Training Programmes team and the wider GPO team), the Implementation Specialist will also contribute to the creation and delivery of training programmes on all GPO workflows and processes carried out by GPO staff and stakeholders (incl. external editors).  

This role can be in our Heidelberg and London offices on a hybrid working model.   

Role Responsibilities  

Journal care  

• Gather system requirements from publishers, editors and service providers.  

• Set up, maintain and administrate peer review systems.  

• Conduct presentations and training sessions for internal and external stakeholders.  

• Ensure quality of article-level activities and act as an escalation point for individual journals.  

• Develop and maintain relationships with stakeholders (Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors and service providers).   

• Maintain journal-specific records and documentation.  

Training Programmes  

• In collaboration with GPO service providers and other relevant stakeholders, contribute to the creation and delivery of GPO training programmes.