Quality Manager

Company Description

TA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986.

Company culture is intentional here at TA Services and our core values help guide us in the cultivation of that culture. We know how important it is to join a company where you feel valued and are given opportunities for advancement. That is why we give everyone the tools and training to reach their full potential! If you think TA Services could be a home for you, take a look at our five core values to check if your values align with ours:

People First – Our people come first. We take pride in working together to create sustainable relationships.

Service– Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution.

Safety – Not silent nor second. Safety is engrained in our people, processes, and daily operations.

Results – We create value-driven solutions that deliver extraordinary results.

Innovation – Continuously adapting, we encourage great ideas to create solutions that matter.

Job Description

The Quality Manager is responsible for identifying and improving the outcomes of warehousing and operational processes to improve efficiency, reduce costs, and increase customer satisfaction while maintaining a safe working environment.  They will establish, implement, and maintain quality management systems to measure and control quality in our processes. 

Key Responsibilities:

1. Oversee all quality assurance activities

2. Develop/Maintain ISO9001:2015 Standards

3. Lead the internal audit process, using risk-based strategy.  Maintain ISO Auditor training to the required standard.

4. Maintain ISO Auditor training to the required standard.

5. Lead Customer audit process, as per customer requirements. 

6. Facilitate Management Review meeting

7. Accountable for all Internal and Customer quality issues, Investigations and Corrective actions

8. Accountable for reviewing, controlling and distribution of all documents per ISO Standards 

9. Creating and documenting new processes

10. Document any process changes in the change management system working with process owners

11. Accountable for collecting and reporting quality metrics for the site

12. Prepares product and process reports by collecting, analyzing, and summarizing information and trends

13. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

14. Responsible for ensuring that all quality personnel are trained to perform their respective job functions

15. Collaborate with cross-functional teams to identify and resolve quality-related issues, implementing corrective actions as needed

16. Develop, review and audit SOPs

Qualifications

Required Education and Experience:

·         Associates degree in related field or equivalent experience

·         Minimum 3 years supervisory experience within a manufacturing or distribution environment

·         Minimum 3 years of experience in administrative, professional, analytical or other work related to International Organization for Standardization (ISO) programs or operations is also required

Preferred Education and Experience:

·         Bachelor’s degree in related field or equivalent experience

·         5 years’ supervisory experience within a manufacturing or distribution environment

Preferred Experience Requirements/Specific Skill-sets*:

Bachelor's degree and 5 years supervisory experience within a manufacturing or distribution environment

Desired Characteristics/Qualities*

• Detailed oriented
• Manufacturing Quality,
• Six Sigma certification/training preferred but not essential (yellow, green, or black)
• Deadline oriented
• Has experience with SIPOC and scorecard (Develop/Maintain)
• Process development
• Demonstrate ability to work in a team and fast paced environment
• Significant computer experience (Excel, Powerpoint, Word)
• Familiar with warehouse management software
• Strong analytical skills
• Strong verbal and written communication
• Problem solving techniques.
• Dependability
• Reporting skills
• Analyzing information
• Dealing with complexity

Additional Informatio