Sr. Practice Manager

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500309 Ophthalmology Eye Clinic

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 210 H

Compensation Range:

$26.77 - $34.80

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL PURPOSE
Oversees the operational components of a standalone large office location, provides mentorship and consultation to smaller multi-site locations and or is the administrator for a multi-specialty office building. Serves as the business manager for multiple providers(s). Supervises, coordinates and or monitors the work activity of employees, develops goals and objectives and is responsible for annual budgets for all sites under their direction. Performs routine and non-routine duties requiring highly advanced administrative skills and proficiency with minimum direction. Works collaboratively with Managers and/or Administrator of the department to ensure consistency across all site locations regarding process, procedure and compliance standards. Maintains a positive work environment.

ESSENTIAL FUNCTIONS

• Supervises the overall operation of a single large practice, smaller multi-site locations or a multi-specialty medical building.
• Implements procedures for enhancing levels of service and quality and enforces medical office policies and procedures.
• Develops guidelines for prioritizing and assigning work activities, evaluating the effectiveness, and modifying process as necessary.
• Establishes and maintains an efficient and responsive patient flow system.
• Schedules and facilitates regular office meetings with providers and office staff.
• Ensures proper registration and insurance pre-verification management processes are followed, including warm transfers to centralized functions.
• Prepares weekly schedule for staff, ensuring proper staffing to support daily office operations, including directly monitoring workflow to ensure accuracy and maximum efficiency.
• Supports and upholds policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and financial performance.
• Oversees maintenance of patient records, including storage and transfer.
• Establishes performance improvement goals for the office, remaining in alignment with the goals and objectives of the department.
• Works collaboratively with providers to build templates in alignment with department expectations and manage ongoing schedule changes.
• Assists with practice acquisitions and new build facility/operations set-up.
• Participates in cross-functional teams in the department that assess quality improvement and/or process efficiency/workflow projects.
• Monitors charge reconciliation process, including the production of weekly reports for all assigned site locations.
• Reviews monthly coding trends report to develop and implement practice workflows to decrease coding errors.
• Develops annual and capital budgets, including required justifications and effectively managing within budgeted parameters.
• Responsible for control and accuracy of petty cash, cash reconciliation and balancing of daily deposits.
• Develops cost reduction and expense management initiatives in collaboration with site medical director. Holds staff accountable for target achievement.
• Processes pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists.
• Maintains provider schedules to ensure adequate visit volumes for patient access and financial performance.
• Oversees the bi-annual inventory process.
• Develops workflows and strategies that support year-over-year improvement in revenue-generating programs based on quality initiatives to improve population health metrics, specifically focused on