Lead Host

Description

Are you a natural leader with a passion for hospitality and guest satisfaction? Journeyman Distillery is looking for a Lead Host to oversee our guest experience and guide a team of Hosts in creating unforgettable moments for those who visit our Staymaker Restaurant at the Featherbone Factory. At Journeyman Distillery, we believe in face-to-face interaction, collaboration, and hard work. If you’re ready to take on a leadership role in a fast-paced, historic environment, Journeyman would love to have you on the team!

Basic Function: The Lead Host position creates a lasting first impression for our guest; in addition to checking guests in and out at the host station, this position also assists with the overall efficiency and effectiveness of all authentic hospitality efforts in the restaurant.

All team members must uphold and embody Journeyman’s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.

CORE VALUES

GRIT

• Having a positive attitude that no challenge is too great
• Understanding that goals worth pursuing are never easy; that perseverance, grit, and determination are essential to success
• There is no substitute for grit and putting in the time and effort. Good things will come from those efforts
• 10,000-hour rule. Malcolm Gladwell: it takes 10,000 hours of intensive practice to be great

ALWAYS A JOURNEYMAN

• Excellence is a lifelong pursuit and mastery is an illusion
• The joy is in the daily work and pursuit of excellence, not in the final destination
• A focus on continual improvement and doing our best

1st CUSTOMER

• Treating every customer with the mindset that they are the business’s 1st ever customer
• Treating customers with authenticity, kindness, warmth, care, friendliness; engaging, helpful and willing to offer a magical experience
• Clean facilities
• Being available to the customer and timely responses in any capacity
• This mindset extends to our vendors, suppliers, partners, and especially our fellow employees
• Never take the customer or employee for granted
• 362 and 59:59+ We are open to our customers 362 days a year and we set an unwavering standard of serving our customers up till the last closing second 59:59+ and beyond if needed.

AMBASSADOR

• Taking pride and ownership in your work
• Engagement and active participation in your work and company activities
• Being a positive force in the workplace; creating a culture of positivity
• Extending common courtesy to self, employees, vendors, and guests
• Being an evangelist and promoter of the company and brand

CORE FOCUS

• Our Purpose: to create a shared legacy.
• Our Niche: creating great memories for life experiences.

A LITTLE ABOUT OUR CULTURE:

• Journeyman is an in-person work environment. We believe in face-to-face interaction, collaboration, and problem-solving.
• Journeyman is a non-smoking workplace. We believe in productivity and in your good health.
• Journeyman's purpose is to serve our guests. We are open 362 days per year, including the 3 major summer holidays.
• Journeyman believes in a strong work ethic! We work hard, push forward, and are focused on growing something special!

At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman employee:

• Outstanding Growth Opportunity!
• Paid Time Off – begins accruing on Day 1
• 401(k) with Employer Match
• Medical Insurance – 30+ hours/week
• Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
• Free quarterly Bottle of Spirit (21+)
• Unlimited $300 Referral Bonuses
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• 25% Employee Discount
• Monthly Founders' Tour with Bill and Johanna Welter
• Annual Employee Putting Competition
• 1 Annual Employee Holiday Party
• Shoes for Crews (Affordable Footwear)

PRINCIPAL DUTIES:

• Assist with Host training to ensure all Host employees are fully trained.
• Own full oversight of the reservations email inbox and booking process.
• Assist scheduling manager with weekly floor planning.
• Provide service feedback to managers, offering insight for improvements to guest experience.
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