Lead, Fleet Services

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

 

The Royal Caribbean Group’s Global Supply Chain Team has an exciting career opportunity for a full time Lead, Fleet Services reporting to the Manager, Fulfillment.

 

This role will work in-person in Downtown Miami, Florida.

 

Position Summary:

 

The Lead Fleet Services is responsible for the management and coordination of their assigned staff in fulfilling the goals and objectives of the Fleet Services Team. 

 

They oversee Provision Agents and Transactional Agents in a fast-paced environment for the replenishment of goods and services on an on-going and/ emergency basis.  They ensure accuracy of order submissions; provides the Agents with guidance in resolution/recovery of goods. 

 

The Lead Fleet Services must provide guidance for last minute orders which may have a financial impact on revenue. Due to the sensitivity and criticality of certain orders, a timely resolution will have a profound influence on the guest’s satisfaction and operational requirements of the company vessels.

 

Essential Duties and Responsibilities:

 

• Oversees the timely delivery of goods and services to the vessels by running reports to ensure that Agent and supplier performance meets the departmental requirements and take actions with Buyers or Commodity Managers to address outliers.      
• Ensures that Master Loading Schedule and Storing and Ordering Schedules are updated and properly used by the Agents, allowing vessels the appropriate time to store provisions and place orders for replenishment. 
• Ensures consistency between purchase orders, and Master Loading Schedule. 
• Coordinates supplier meetings, assists with product evaluations and reviews supplier performance. 
• Ensures that required audits are completed, and that the feedback on performance is communicated to suppliers/Commodity Managers.  
• Guides the Agents in recovery efforts for delayed, lost, or stolen containers to ensure the vessels receive necessary products.
• Responsible for content and implementation of Fleet Services Standard Operating Procedures for entire fleet.
• Manages and monitors procurement reporting systems to meet company requirements.
• Prepares and issues purchase orders and change notices.
• Performs frequent spot checks, and reviews on assigned Agents to ensure accuracy of work and timely response to internal and external customers.
• Organizes, manages and directs the work of the employees in the assigned procurement function overseeing the assignment of duties, responsibilities and workstations and provides final approval for overtime.
• Use skill and judgment to determine poor performing Agents. Provide objective feedback and Agent development plans. Provides disciplinary actions, and correction criteria when necessary.
• Ensure Agent generated invoices in dispute are resolved in a timely manner.
• Provide support and guidance to Team to ensure SOPs are maintained.
• Works closely with Hotel Food and Beverage Procurement Team to meet operational needs, and quarterly financial objectives.
• Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their management team.

 

Education, Experience, Knowledge & Skills: