Regional Property Operations Manager

Description

We are seeking a strong leader to fill our Regional Property Operations Manager role. The team member will become an expert in our property management process and ensure that their property teams are well-trained and supported such that our properties are operating efficiently and to the Fairlawn standard. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

Based in Indianapolis, IN, the Regional Operations Manager is accountable for the successful operations of a portfolio of properties scattered throughout Northwest Indianapolis and Avon, IN. This includes ultimate ownership of talent, training on and execution of the property management process, and keen oversight of the leading indicators of successful property performance. The Regional Operations Manager would have strategic and operational roles in the onboarding of assets, as well as providing ongoing management and leadership to Property Managers. The Regional Operations Manager reports to our Director of Residential Property Management and has frequent support from and interaction with all corporate functions within Fairlawn Real Estate.

What will you do?

Join our team and be the driving force behind a community where kindness, flexibility, ownership, and continuous improvement are not just values, but a way of life. Here's what you'll accomplish:

• Champion Our Values: As a beacon of our core values, you'll inspire and lead our Indianapolis Team, fostering an environment where everyone thrives.
• Empower and Lead: You'll recruit, train, and guide our team members, empowering them to excel in their roles and take ownership of their responsibilities, while ensuring accountability every step of the way.
• Drive Performance Excellence: Lead dynamic meetings to showcase our achievements and address any challenges, ensuring our communities and portfolios meet and exceed performance goals.
• Flexible Support: Be the hero our team needs by providing flexible support, stepping in during absences, and boosting capacity during peak periods, always ensuring smooth operations.
• Strategic Partnership: Collaborate with our Fairlawn team to set rents, conduct market research, and define leasing objectives, shaping the success of our properties.
• Financial Stewardship: Contribute to budget planning, monitor progress, and ensure financial goals are met, guaranteeing the sustainability and prosperity of our endeavors.
• Elevate Standards: Maintain impeccable property standards through regular inspections and audits, ensuring our residents enjoy the highest quality of living.
• Exceptional Customer Service: Handle escalated resident services with care and efficiency, fostering positive relationships and satisfaction among our community members.
• Leadership in Transition: Provide unwavering leadership and support during property turnovers, ensuring seamless transitions for residents and staff alike.
• Compliance Expertise: Master lease terms, policies, and regulations, ensuring full compliance with Fair Housing Laws and fostering an environment of trust and legality.
• Roll Up Your Sleeves Mentality: Embrace challenges and opportunities alike, ready to pivot and jump in wherever needed, ensuring our success as a team.

Come be a part of something truly rewarding, where your contributions make a meaningful impact every day. Join us in creating communities where everyone feels at home and valued.

Why should you work here?

• Competitive Pay + Incentives. We are ready to invest in you!
• Medical, Dental, Vision, and Life Insurance - Starting on First Day of Employment - to access care for positive health outcomes and your overall well-being
• Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Monthly company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issues solve and ensure you are set