Direct Billing Process & Team Manager

The Direct Bill Manager is responsible for oversight of the billing teams, ensuring compliance with Standard Operating Procedures (SOPs), and providing support to the billing and collection team supervisors.

Responsibilities include enhancing the billing and collection processes by identifying and implementing process improvement opportunities. This role includes providing performance feedback and communicating results to billing & collections leadership.

Responsibilities:

• Manage the Direct Bill teams to ensure effective support for billing and collection supervisors.
• Identify opportunities for process improvements within the billing and collection workflows.
• Implement strategies to enhance efficiency and accuracy in billing and collections.
• Responsible for ensuring workflow and standard operating procedure documentation is accurate and teams are in adherance.
• Ensure teams are trained and cross trained to provide coverage of all processes for planned and unplanned absences.  
• Collaborate with cross-functional teams to address billing-related issues and improve customer satisfaction.
• Monitor team performance and provide guidance and training to team members.
• Develop and maintain metrics to measure the effectiveness of billing and collection processes.
• Conduct regular reviews and audits of billing practices to identify areas for improvement.
• Foster a culture of continuous improvement within the billing team.

Qualifications:

• Bachelor’s degree in finance, accounting, or a related field. 
• Leadership & management skills with the ability to motivate teams.
• Excellent critical thinking & organization skills.
• Ability to use multiple internal billing systems and Microsoft Office Suite.
• Effective communication and people skills.
• Experience in process improvement.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.