Administrative Officer- Records Specialist

Date Opened: Friday, April 10, 2026 12:00 AM

Close Date: Monday, April 20, 2026 12:00 AM

Department: Charlotte-Mecklenburg Police Department

Salary: $28.99 - $36.23 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Serve as the bridge between the public and police department records, ensuring accessibility and transparency. Respond to inquiries, process requests, locate/copy records, and navigate legal requirements. Be a customer service leader, communicating clearly and resolving concerns professionally. Maintain accurate databases and adapt to changing regulations. This role is critical for fostering trust and public understanding of the department's operations. This position is under the supervision of the Police Attorney’s Office.

Major Duties and Responsibilities:

• Respond to public inquiries in person, via phone, email, or mail, providing information on available public records and access procedures.
• Process requests for public records, adhering to state and federal open records laws, department policies, and access limitations.
• Locate, retrieve, and copy requested records efficiently, ensuring the integrity and confidentiality of data.
• Redact sensitive information from records according to established protocols.
• Calculate and collect applicable fees for records access, following department financial procedures.
• Maintain accurate records of all requests, responses, and fees collected.

• Update and maintain department databases containing public records, ensuring accuracy and completeness.
• Utilize record management software effectively for searching, retrieval, and redaction tasks.
• Stay informed of changes in relevant laws and regulations impacting public records access.

• Communicate clearly and professionally with the public, providing courteous and timely responses to inquiries.
• Resolve customer concerns and handle challenging situations calmly and professionally.

• Stay informed of department policies and procedures, adapting to changes as needed.
• Perform other duties as assigned by supervisor.

Minimum Qualifications:

• High School Graduate or equivalent with three (3) years of related experience

Preferred Qualifications:

• Associate’s Degree with one (1) year of related experience

Knowledge, Skills, and Abilities:

• Possess exceptional oral and written communication skills and be able to convey an impression that reflects favorably upon CMPD. 
• Possess excellent time management skills and the ability to work to achieve maximum time effectiveness and makes positive use of discretionary time. 
• Be dependable and can be relied upon to meet schedules and deadlines to achieve positive results with available resources.
• Possess excellent decision-making abilities.
• Possess a strong working knowledge of CMPD policy and ability to learn and apply various
• Collect manage and analyze information, principles and practices
• Knowledge of general clerical/office practices and procedures including basic office workflow procedures
• Knowledge of data processing methods, information storage and retrieval techniques
• Knowledge of common practices and procedures of processing and disseminating information and supporting documentation
• Knowledge of basic record keeping practices
• Knowledge of police department supply and acquisition procedures
• Knowledge of proper inventory procedures
• Skill in basic PC based software applications such as Microsoft Word/Excel
• Knowledge of internet use, email and credit card transactions for ordering