Operations Technology & Systems Engineer

<h3><strong>About the Role:</strong></h3> <p>We are seeking an Operations Technology &amp; Systems Engineer to own and improve the reliability, integrity, and performance of the systems that run our business operations from customer checkout through warehouse fulfillment. This is a hands-on, high-ownership role responsible for building Lola’s order flow monitoring infrastructure from scratch, delivering new technical capabilities such as pre-sales, and serving as Lola’s internal technical expert.&nbsp;</p> <p>This role sits at the intersection of operations and technology, so the ideal candidate has both experience in early-stage execution and best practice engineering. It will eventually sit within a centralized Tech &amp; Systems function; but until that happens, you must be comfortable being the primary technical resource in support of Lola’s operations. This role will report directly to the Head of Operations.&nbsp;</p> <p>&nbsp;</p> <h3><strong>Core Responsibilities</strong></h3> <p><strong>Customer Order Visibility &amp; Management&nbsp;</strong></p> <ul> <li>Build and maintain visibility of Lola’s order flow to proactively identify individual anomalies from Shopify (or other sales channels) through fulfillment.&nbsp;</li> <li>Own daily monitoring of customer order flow; investigate exceptions and escalate findings with proposed operational impact and solutions.&nbsp;</li> <li>Own the technical investigation and resolution of anomalies, partnering effectively with internal and external counterparts to understand, resolve, and prevent recurrence.&nbsp;</li> <li>Work with the Operations team, vendors, and others to develop SOPs for how Lola can respond to technical risks that cannot be eliminated.&nbsp;</li> </ul> <p><strong>ERP &amp; WMS Vendor Partnership&nbsp;</strong></p> <ul> <li>Serve as Lola’s primary technical counterpart for ERP and WMS providers, while maintaining strong working relationships with all other vendors, including the Shopify webdev agency.</li> <li>&nbsp;Partner with 3PLs to roll out and test warehouse automation software and hardware, ensuring no disruptions to customer service or changes to existing system configurations.&nbsp;</li> <li>Partner with the eCommerce team, Shopify webdev agency, ERP team, and others to test and release new capabilities, including an improved presales capability.&nbsp;</li> <li>Collaborate with vendors to co-create feature requests, change roadmaps, and issue resolutions; hold them accountable to following best practices and upholding SLAs.&nbsp;</li> </ul> <p><strong>Peak Readiness &amp; Capacity Testing&nbsp;</strong></p> <ul> <li>