Travel Service Center Manager - 21105

Requisition Number: 21105 

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $120,600.00 - $146,444.00 

Security Clearance: None  

Level of Experience: Management 

 

This opportunity resides with Fleet Sustainment, a business group within HII’s Mission Technologies division. For 40 years, the U.S. Navy has entrusted HII to maintain and modernize the vast majority of its fleet. From small watercraft to submarines, combatants and aircraft carriers, our systems and maintenance experts help the Navy maintain a high state of readiness. And, we deploy with the most advanced technology and capability available.

 

Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.

 

To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072

 

Summary

We are looking for an experienced manager to spearhead the establishment and operationalization of a new Travel Service Center within the Mission Technologies FSG organization. This role will be instrumental in driving change management initiatives and implementing process procedures to ensure efficient and effective service delivery across the organization. This position will be offered with a hybrid work to include working both in office and remote from home. This full-time position is located in San Diego, CA. 

What You Will Do

• Lead the setup and roll out of the Travel Service Center, including defining goals, objectives, and process improvements in line with the organization’s initiatives and expectations of the new organization.

• Develop and implement change management strategies to facilitate smooth transitions and adoption of new processes and procedures.

• Collaborate with stakeholders to identify service requirements and design service delivery models that meet organizational needs.

• Establish and enforce service requirements to ensure service quality and performance standards are met.

• Design and implement process procedures for service request management, incident resolution, and problem management.

• Hire, train, and supervise a team of travel service personnel, ensuring adequate staffing levels and performance management.

• Monitor and analyze service performance metrics, preparing regular reports for management review.

• Drive continuous improvement initiatives to enhance service delivery processes and optimize operational efficiency.

• Liaison with the FSG line organization and Mission Technologies Corporate functional departments to build working relationships to align Finance/AP processes with the Travel Service Center.

What You Must Have

• 8 years relevant progressive experience with Bachelors in Business Administration, Management, Information Technology or other related field; 6 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 12 years relevant progressive experience.

• At least 10 years’ experience with travel processing support, to include but not limited to, established internal processes, procedures, and electronic systems for travel related entrees.

• Strong understanding of change management principles and methodologies.

• Excellent leadership, communication, and interpersonal skills.

• Ability to work effectively under pressure and prioritize workload in a fast-paced environment.

Preferred: Bonus Points For

• Masters Degree in related field preferred. 

Physical Requirements

May be required to visit job site in an industrial or shipboard environment. Normally not required to lift more than 40 pounds higher than three feet above feet/floor level.

HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs