Principal Product Manager - (Service) Intelligence Products

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Principal Product Manager - (Service) Intelligence Products  

About the job 

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2024, GEICO earned premiums worth over $43 billion U.S. dollars. 

Location: This is a hybrid role, requiring a minimum, on-site presence of 2 days per week at our Palo Alto or Bethesda, MD location. 

Role Overview 

At GEICO, we’re transforming how customers engage with us across digital channels — web, mobile app and beyond.  

GEICO is seeking a strategic, customer-obsessed Principal Product Manager to lead our Intelligence products portfolio—driving Next Best Action (NBA) use cases, capabilities, decisioning frameworks, and data enablement that power smart, personalized customer experiences across Service experience touchpoints 

You will partner deeply across UX, product, engineering, analytics, and AI teams to envision, prioritize and accelerate AI/ML-driven use cases to enable and deliver proactive & predictive experiences.   

Additionally in this role, you will partner across data teams, along with product and engineering partners, to advance the Service product team's Data Maturity capabilities and practices.   

This role is ideal for a product leader who thrives at the intersection of data, AI/machine learning, and customer experience, and who can convert ambiguous problem spaces into clear, measurable, achievable product strategies.  

Job Responsibilities 

Next Best Action Intelligence: 

• Define and own the product strategy for Next Best Action use cases across the Service Experience, drive their relative prioritization, and orchestrate delivery/enablement and measurement. 

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