Service Technician - Multifamily

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Service Technician – Multifamily with Hines, you will be responsible for overseeing technical and mechanical work of the property to meet the standards of Hines. Responsibilities include, but are not limited to:

 

• Complete assigned work orders generated from requests for service in a timely manner
• Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed
• Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Hines policies, standards, and code requirements.
• Identifies areas for improvement and provides suggestions to improve overall efficiency and productivity
• Prepare vacant apartment homes for leasing and new move-ins via inspection, identify what requests are needed, scheduling with contractors and vendors as needed, and complete all maintenance tasks
• Appropriately handle all documentation and other paperwork in a complete fashion without disrupting other service requests
• Practice proper safety techniques with all mechanical or electrical equipment malfunctions, reporting any injuries, accidents, or other safety issues to the appropriate contact
• Support cost-cutting and expense control programs by verifying parts are up to standards for repair rather than a complete replacement when possible
• Follows guidelines for the proper and safe usage of hand, power tools, testing equipment, and safety devices and other items, as well as make sure items are returned
• Notify the supervisor about any items needed and evaluate what needs to be re-ordered without being wasteful
• Generally competent in understanding and following all current emergency procedures
• Adjust and operate the fire alarm and life safety systems
• Functional knowledge of the Hines policies and standards
• Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment
• Successful completion of all required training programs within required timeframes
• Possess computer skills to administer the work order programs and building operations
• Compute basic mathematical equations

Qualifications

Minimum Requirements include:

 

• High school diploma or equivalent from an accredited institution preferred
• Two or more years of property maintenance or related experience

• EPA Type I & II or Universal certification strong preferred for refrigerant recycling

  • When applicable, obtain required city and/or government licenses or permits, i.e.:

    • The EPA certification for refrigerant recycling

    • Pool & Spa Operator

• General knowledge of plumbing, electrical, general carpentry, HVAC, and appliances

• Excellent interpersonal and communication skills

• Attention to detail, organization, and strong multitasking abilities

• Ability to work an on-call schedule and overtime as business needs deem appropriate

• Work indoors approximately 80% of the time and outdoors approximately 20% of the time

• Use olfactory, auditory, and visual senses

• Lift 25 lbs. or more

• Climb up and down stairs and ladders

• Access remote work areas and confined spaces (i.e., crawl spaces, roofs)

• Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)

• Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor