Community Manager - HOA Property Management - Plano

START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA EXPERIENCE!

We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience as our own education company will provide you with an industry-leading education foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression.

The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates must have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful. Including some or all skills in customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role you will develop these current skills and much more. Please think of it as a solid foundation for general business matters and administration.

We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues.

We do not hire employees… We hire a work family.

WHAT IS A COMMUNITY MANAGER?

Put simply, the community manager position is the face of our organization! It is a very multi-faceted position where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude.

WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY MANAGER?

Although we like to say no day is the same, there are many things you will be responsible for regularly as a Community Manager:

• Passionately live our Same Day Response Policy.

• Engage with board members and homeowners in your community.

• Manage daily, weekly, and monthly tasks for a portfolio of associations.

• Plan for and facilitate association board meetings and annual meetings.

• Vendor relations, including the bidding and project management process.

• Consult with other departments in support of your communities.

• Risk Management, Insurance, and Litigation Support.

• Prepare budgets and manage the finances of the associations.

• Must be available for after-hour emergencies

• Plus, additional tasks, as necessary.

Requirements

WHAT DOES IT TAKE TO BE A GREAT COMMUNITY MANAGER?

We know you don’t just want a job – you need a career you know you will be great at! Additionally, your goals need to match our culture a fit with our team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team player, be coachable, highly organized, accountable, and a fantastic multi-tasker.

WHAT SKILLS DO I NEED TO BE A COMMUNITY MANAGER?

We will teach you the ins and outs of running successful HOAs, but there are a few skills we wish for you to already have.

• Approximately ten (8+) years of solid work experience

• Ability to attend or run evening meetings (usually 30-40 per year)

• High-level organizational skills in fast fast-paced environment

• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)

• Ability to catch on to other business computer systems

• Strong customer-friendly and informative communication skills

• Some experience and knowledge of financial statements and budgets

• Comfortable with public speaking in small and large meetings

• Great conflict management skills in sometimes stressful situations

• Experience with gathering bids for large projects and management of those projects.

WHAT IS THE TRAINING LIKE?

Qualified candidates with the right experience, skills, and matching culture fit will be offered an amazing, interactive training program featuring: