Principal Portfolio Manager | Distribution

As a Principal Portfolio Manager you will oversee the success of a portfolio of ERP implementation projects, ensuring high client satisfaction, optimizing implementation time to value, and mitigating portfolio risks. You will be responsible for providing leadership and guidance to both clients, customer C-Suite / Executives and Epicor Program/Project Managers, leading customer escalations, and monitoring and reporting on project KPIs to ensure alignment with business goals. If you thrive in a fast-paced, customer-facing environment and are passionate about driving results through collaboration and strategic oversight—this is the role for you.

What you will be doing:

• Act as the primary liaison for Professional Services, conducting regular meetings to maintain client relationships and scope service offerings
• Lead successful ERP implementation projects as the primary sponsor, collaborating across Epicor teams and functions to ensure positive outcomes
• Support Project Managers in strategic planning, risk mitigation, and best practices to deliver projects on time and within budget
• Participate in and lead Project Kickoff, Planning, Milestone, and Steering Team meetings both remotely and on-site
• Address escalated client concerns from inception to resolution, ensuring high levels of client satisfaction
• Compile and review project health metrics, overseeing strategic decisions related to project margin and resource allocation
• Assist Sales with client references, pre-sales presentations, and service planning while identifying and managing project risks

What you will likely bring:

• 8+ years of extensive enterprise-level project management experience with demonstrated success and knowledge, including 3+ years of Distribution industry experience
• Bachelor's degree or equivalent experience
• Experience in ERP software implementation required
• Willingness to travel up to 50% and occasionally work at client sites

What Could Set You Apart:

• PPM Certification
• Strong organizational, project sponsorship, and time management skills with a customer-centric, results-oriented approach
• Excellent communication, interpersonal, and presentation skills with the ability to manage expectations and build relationships with senior stakeholders
• Analytical skills to diagnose customer problems and recommend improvements, with effective collaboration across teams

#LI-TO1 #LI-REMOTE

About Epicor 

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits 

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. 

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. 

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. 

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. 

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. 

• Global Mobility: