Customer Sales and Support Specialist [Hybrid]

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About Us

Quanata is on a mission to help ensure a better world through context-based insurance solutions. We are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. We blend some of the best Silicon Valley talent and cutting-edge thinking with the long-term backing of leading insurer, State Farm.

Learn more about us and our work at quanata.com   Our Team   From data scientists and actuaries to engineers, designers and marketers, we’re a world class team of tech-minded professionals from some of the best companies in Silicon Valley, and around the world.  We’ve come together to create the context-based insurance solutions and experiences of the future.  We know that the key to our success isn't just about nailing the technology—it’s hiring the talented people who will help us continue to make a quantifiable impact.

The role

We’re looking for an accomplished and well-rounded Customer Sales and Support Specialist with an impressive customer service background and a resume to back it all up. Working within the HiRoad Customer Care team, you will play a central role in converting inbound calls into new policy growth and driving results through relationship building. Ultimately, you will be responsible for delivering an exceptional and personalized experience for our customers not typically found in our industry. 

Your day-to-day

• Hours are 9:00 - 5:00pm EST Monday, Tuesday, Wednesday, Thursday, and Saturday with the expectation of being onsite in our Providence, Rhode Island office one day per week. 
• Handle inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders
• Provide personalized customer care experience by delivering prompt, friendly, empathetic support via multiple channels and technologies (primarily phone but also email and chat) 
• Provide expert insurance advice during quote, purchase, policy changes, and whenever else our customers need assistance.
• Utilize our policy management system to perform transactions, such as policy changes and corrections.
• Own your efforts to deliver customer happiness.

About you

• 1 - 2 years call center experience, interacting with prospects/customers
• Licensed Insurance Producer, or must obtain license within 8 weeks of employment (training provided)
• People-focused orientation, and a passion for continuous learning
• Excellent verbal and written skills 

Bonus points

• Bilingual English and Spanish 

Hourly Rate: $23.21 - $28.28*

*Please note that the final salary offered will be determined based on the selected candidate's skills, and experience, as well as the internal salary structure at Quanata. Our aim is to offer a competitive and equitable compensation package that reflects the candidate's expertise and contributions to our organization.

Additional Details: 

• Benefits: We provide a wide variety of health, wellness and other benefits.These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents, a Headspace app subscription, monthly wellness allowance and a 401(k) Plan with a company match.
• Work from Home Equipment: Given our virtual environment— in order to set you up for success at home, a one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion. Also, our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day.
• Paid Time Off: All employees accrue four weeks of PTO in their first year of employment.  New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. The twelve weeks is applicable to both birthing and non-birthing parent.
• Personal and Professional Development: We’re committed to investing in and helping our people grow personally and professionally.  All employees receive up to $5000 each year for professional learning, continuing education