Home Health Business Office Coordinator

Company:

Compassus

 

Position Summary

The Home Health Business Office Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Home Health Business Office Coordinator is accountable for the planning, coordination, and management of the business office as well as related operational activities of the program in accordance with home health policy and procedure, including but not limited to, billing for reimbursement, payroll, and administrative quality improvement.

Position Specific Responsibilities

• Facilitates communications between departments and team members.
• Trains new users on EMR, troubleshoots when users experience difficulty with the system, ensures that necessary entries are made and reporting is done on a timely basis.
• Assists in maintaining updated financial records, including accounts payable, deposits, contributions, etc.
• Pulls billing batches at least once a month.
• Ensures that ED has signed off on invoices before sending to Accounts Payable and that invoices are sent on a timely basis to take advantage of discounts and avoid late charges.
• Maintains records and ensures accuracy of billing for pharmacy, medical supplies, etc., as directed.
• Orders office supplies, forms, collateral materials, logo wear, and medical supplies and equipment as directed.
• Ensures that new team members complete all necessary on-boarding processes, including paperwork for Payroll and personnel file, orientation, photo for identification badge, and other training as needed.
• Creates and maintains confidential records, such as the program's personnel files, Candidate Information Sheets, and Employment Applications.
• Follows Records Retention policy for processing terminated personnel files.
• Tracks and ensures the updating of team member's professional licenses, automobile insurance, in-service training, contract renewals, and physician licenses through personnel file audit policy.
• Processes payroll according to Company procedures.
• Serves as communications liaison between team members and candidates/applicants and the Human Resources and Payroll staff to facilitate recruiting, on-boarding, payroll, HRIS, benefits, etc. (The intent is for department/functional leaders to respond to team member's questions, rather than for the Business Office Coordinator to try to answer specific, technical questions.)
• Initiates personnel requisition, provides application and background release forms to recruiter, and communicates candidate status to hiring supervisor.
• Monitors and reports on quality indicators.
• Maintains documentation, gathers data, and generates reports related to Performance Improvement Projects.
• Monitors and maintains master calendar of program-specific activities required by regulatory agencies.
• Assists program in constant preparedness for regulatory review.
• Handles general maintenance of the facility.
• Maintains and serves as resource for troubleshooting on all office equipment.
• Maintains inventory records on program equipment.
• Records daily census and sends to leadership in a timely manner.
• Records and maintains minutes of staff meetings.
• Performs other duties as assigned.

Education and/or Experience

• High school diploma or GED required.
• Associate or Bachelor's degree preferred.
• Experience in insurance and Medicare/Medicaid preferred.
• Experience in office management helpful.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Strong organizational and time management skills. Demonstrated leadership skills with the ability to move into a people manager position in a relatively short period of time, if needed. Approachable and an effective communicator. Strong initiative and ability to work in a