Work from Home - Customer Service Coordinator - Digital Operations

Work from Home - Customer Service Coordinator - Digital Operations

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)

• 23320 (Chesapeake, VA)

• 33634 (Tampa, FL)

• 89144 (Las Vegas, NV)

• 19801 (Wilmington, DE) 

• 85029 (Phoenix, AZ) 

• 84120 (Lake Park, UT)

• 43213 (Whitehall, OH)

The best people listen and then say, “How can I help?”  That’s what we do at Capital One.  It’s how we take care of our customers.  It’s how we’re changing banking for good, with compassion and real solutions.  Money can be stressful; getting help shouldn’t be.  Our Customer Care team is supported and empowered to be the best people to people.  And we’ll have your back every step of the way.  That’s life at Capital One.  

Here is what we’re looking for in you:

At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change

• Demonstrate a strong customer focus rooted in empathy

• Communicate effectively with peers, management and customers

• Exercise good judgment and independent decision-making skills

• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques

• Be proactive, have effective time management and organizational skills

• Display dependability with a solid attendance record

• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Compensation:

• $21 per hour

The Benefits:

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home.
 

Basic Qualifications:

• High school diploma, GED or equivalent certification

• At least 2 years of customer service or call center experience

• At least 1 year of Google Suite or Microsoft Office experience

Preferred Qualifications:

• At least 3 years of customer service or call center experience

• At least 6 months of experience in the financial industry

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot 

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) 

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital On