Product Manager II

At Noonlight, an Alarm.com company, our mission is to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, is now a suite of situational response offerings backing some of the smartest home, health, and lifestyle products in the IoT market and upgrading the commercial security industry.

We're looking for an experienced Product Manager who can own the development and execution of our situational response products. As the product owner, you’ll build the roadmap, iterate on the solutions, and help us scale quickly to meet the growing demand. Within this role, you will work cross-functionally with engineering, design, operations, and sales to continuously deliver value to our customers by designing new features and capabilities to solve their most pressing problems.

What You’ll Do

• Become a product expert and develop a deep understanding of how assessment and monitoring delivers value to our customers.
• Partner with Growth and Customer Success to understand and represent the needs of existing and prospective customers.
• Facilitate product discovery activities to understand how Noonlight can continue to progress towards our three pillars: Zero missed emergencies, Fastest response, and Zero false alarms.
• Design and run experiments to test hypotheses, collect data, and monitor performance to quickly iterate on ideas for new product features and UX improvements.
• Recommend and champion improvements to existing product lines with collaboration from internal and external stakeholders.
• Develop a product roadmap and lead and align cross functional teams - engineering, operations, customer success and marketing to execute on the vision.
• Work with engineering, support, sales and high-profile partners to troubleshoot and resolve escalated product issues.
• Take ownership for product execution; manage the backlog, define requirements and success criteria, determine prioritization for the work and partner with engineering to bring the product to life.
Other duties as assigned 

What Excites You

• Saving people, pets, and property in real life emergencies
• Building and scaling technology to optimize human performance.
• Working in a fast-paced environment, wearing multiple hats, and rolling up your sleeves to drive massive impact.
• Empowering emergency responders to provide the fastest, most informed response in the event of a real emergency.

What Excites Us

• Experience designing products for technical and non-technical users across multiple interfaces (Native/Mobile, Web UIs, and APIs)
• Excellent written, verbal, and visual communication skills
• Willingness to test, learn, and improve in quick cycles
• Deep understanding of industry trends and customer insights
• Passion for helping people
• Strong planning and project management skills
• Strong sense of ownership, work ethic and self-motivation
• Exceptional problem solving/analytical skills and ability to explain complex ideas simply

Requirements

• Successful candidates will demonstrate natural leadership, critical thinking, self-motivation, excellent communication skills, curiosity, creativity, and tenacity
• 3-5 years in product, project, or program management with a track record for managing and launching successful products.
• B.S. or B.A. required. Degree in an engineering discipline, computer science, math, physics or related field is highly preferred
• Proven ability to lead multiple projects simultaneously in a fast-paced, agile driven engineering team, based on mutual trust and credibility
• Willingness to assist in variety of product related tasks (logistical, testing, troubleshooting, planning)
• Ability to act as customer advocate in dynamic group environment while considering team’s overall priorities and goals
• Uses sound business judgment to develop and manage client relationships

COMPANY INFO

Noonlight combines advanced technology with real humans to protect and comfort people so they can live freely. Launched in 2013 as a mobile application, Noonlight has since grown into a connected safety platform — partnering with products and services to enable modern and affordable 24/7 professional sensor monitoring, video monitoring, false alarm filtering, and data-rich emergency response via an API. Noonlight’s technology works everywhere in the United States and Canada, allowing end users to quickly get help in any situation, without requiring a 911 call or the ability to talk or text. Noonlight was recently acquired by Alarm.com, furthering its vision of automatic safety. It continues to operate as an independent business, with the elite knowledge, benefits, and backing of Alarm.com.

For more in