Product Delivery Manager

Department: Product & Technology

Employment Type: Full Time

Location: Erlanger

Reporting To: Karen Veltri

Compensation: $70,000 - $75,000 / year

Description

Key Responsibilities

• Lead end-to-end delivery of technical initiatives and projects across Product and Technology, ensuring scope, timelines, dependencies, and risks are actively managed throughout the lifecycle.
• Partner with Product Managers, Technical Leads, and other stakeholders to translate business and product goals into clear delivery plans, milestones, backlog priorities, and success measures.
• Coordinate the day-to-day flow of delivery across multiple teams and workstreams, balancing capacity and demand, maintaining momentum, and resolving blockers to support predictable outcomes.
• Assist with project tracking and reporting, keeping plans, risks, actions, and dependencies up to date, and helping stakeholders stay informed on progress.
• Facilitate core delivery ceremonies and governance forums, including stand-ups, planning sessions, reviews, retrospectives, and checkpoints, ensuring actions are captured and followed through.
• Manage cross-team and third-party dependencies, aligning schedules, release activities, and handovers to reduce delivery risk and ensure smooth implementation.
• Track delivery progress using appropriate tools and dashboards, maintaining accurate reporting across timelines, risks, resource considerations, and delivery performance.
• Identify and escalate issues early, agreeing mitigating actions, owners, and dates, and working with relevant stakeholders to maintain progress and minimise disruption.
• Promote strong delivery practices and continuous improvement, using retrospectives, feedback, and performance insights to improve ways of working, collaboration, and throughput over time.

Skills Knowledge and Expertise

• Proven experience delivering technical initiatives or projects with clear ownership across planning, execution, governance, and delivery.
• Strong understanding of software and technical delivery environments, with experience working closely with engineering, product, data, and business stakeholders.
• Strong command of core project management disciplines, including planning, RAID management, dependency management, stakeholder reporting, and delivery governance.
• Experience managing multiple concurrent workstreams, balancing priorities, resolving blockers, and maintaining momentum in fast-paced environments.
• Strong working knowledge of Agile delivery approaches (such as Scrum and Kanban), with familiarity with Waterfall or phase-gate methods where appropriate.
• Confident communicator with strong facilitation, prioritisation, and stakeholder management skills, able to translate technical progress into clear business updates.
• Experience using delivery and planning tools such as Jira, MS Project, Trello, or similar, alongside proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
• Experience working on initiatives involving content and data ingestion, tagging and metadata management, workflow optimisation, cross-system integrations, or AI-enabled processes would be beneficial, as would experience in information services or similarly complex environments and a relevant qualification such as PRINCE2, MSP, APM PMQ, or PMP.