Warehouse Operations Manager 3PL

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking an experienced Operations Manager to join our Warehouse & Logistics team. In this pivotal role, you will be responsible for overseeing the day-to-day operations of the 3PL (Third Party Logistics) business, including warehousing, transportation, order fulfillment, and inventory management. This role demands a balance of strategic thinking, leadership, operational expertise, and financial acumen to ensure the successful and profitable delivery of 3PL services. You will report directly to the General Manager. 

What You’ll Do (Responsibilities)

In this role, you will:

• Lead and develop large, diverse teams, including Supervisors, warehouse staff, drivers, and customer service teams, ensuring high productivity and efficient execution.

• Ensure operational excellence by commanding day-to-day functions—inventory control, order fulfillment, and logistics—while applying process improvement methodologies (like Lean or Six Sigma) to optimize workflows and reduce inefficiencies.

• Manage financial and compliance performance by overseeing the Profit & Loss (P&L) for the operations unit, analyzing key performance metrics, and mitigating operational risks and safety regulations.

• Customer Facing Handles customer inquiries about orders, shipments, or inventory.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Minimum of 5–10 years of experience in warehouse or logistics leadership, with at least 5 years in a managerial or leadership role.

• Strong knowledge of Warehouse Management Systems (WMS), financial oversight (including budgeting and P&L responsibility), and managing client expectations and satisfaction.

• Proven ability to lead complex operations, meet Key Performance Indicators (KPIs), and effectively resolve conflicts and manage team dynamics.

• Bachelors preferred, along with professional certifications like Certified Supply Chain Professional (CSCP) or Lean Six Sigma.

• Physical requirements lifting at least 40 lbs, with a willingness to work flexible hours, including weekends as needed, in environments with varying temperatures and noise levels. Frequent walking, carrying, reaching, standing, and stooping. Note: After an offer is accepted, all selected applicants must successfully complete a background check and drug screening.

What We Offer (Benefits)

• Salary Range: $100,000-$120,000

• Competitive Compensation and Benefits aligned with your experience.

• Full Health and Dental Benefits starting on the first day of employment.

• Unlimited Paid Time Off (PTO): We believe in supporting work-life balance and offer unlimited PTO for you to rest and recharge. 

• Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.

• Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.

Call to Action:

If you possess the strategic thinki