Director, Implementation

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Evaluates complex requirements among multiple stakeholders and interprets requirements needed to complete deliverable.

• Create initial project proposals, project charters, and statements of work
• Create and manage delivery control documentation, including requirements documentation, work plans, timelines, budgets, resource plans, and knowledge transfer plans
• Work closely with support team, including analysts, implementation specialists, engineers, and testers
• Manage budgets
• Manage and report delivery risks and issues
• Manage change control process
• Manage user acceptance testing and release plans
• Manage communications with stakeholders, business transition team, and business and IT management
• Participate in business-led change management processes

• Maintain thorough knowledge of customer segments and customer needs
• Maintain thorough understanding of product features and functionality
• Oversee and complete application configuration and support while liaising with architecture, infrastructure, and engineering
• Assist in documenting business needs and identifying appropriate technology solutions designed to meet business capability
• Define and document functional and technical requirements and assist in defining business requirements

ORGANIZATION RELATIONSHIPS
Interfaces with customers across multiple business units.  Works with various IT functional areas, including engineering, product, and transition teams as necessary for service delivery.  Works with leadership for technology planning and management.

REQUIRED QUALIFICATIONS

Knowledge, Skills, and Abilities:

• IT Project management w/concentration on software as a service delivery management
• Ability to translate complex solutions into simplified visuals per audience needs
• Demonstrated expertise in CRE services and applications
• Business analysis and requirements gathering
• Budget and resource management
• Relationship management and exceptional communication skills
• Proven ability to navigate in a large matrix organization
• Excellent attention to detail
• Self-motivated, able to set priorities and work autonomously
• Customer service focus
• Knowledge and experience in real estate industry preferred

Minimum Experience

• Minimum of 10 years of work experience in IT industry or department
• Minimum of 7 years of work experience in leading IT programs
• Experience in managing simultaneous complex projects from inception to successful completion
• Excellent communication skills (fluent in English written and spoken)
• Experience in SQL / Python to write ad hoc queries, investigate data fees or debug stored procedures, create views and stored procedures a plus
• Working knowledge of ETL workflow tools and familiarity with API’s (JSON, SML)  

Educational Level /Certifications

• Bachelor’s degree required, MBA preferred, preferably in information systems, computer science, or business administration
• PMI or equivalent certification preferred
• Six Sigma certification or exposure preferred

Estimated compensation for this position is:

90,000.00 – 110,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Atlanta, GA, Austin, TX, Boston, MA, Charlotte, NC, Tallahassee, FL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supp