CAFE REGIONAL TRAINING MANAGER - REMOTE (NORTHEAST)

 

Position Title: CAFE REGIONAL TRAINING MANAGER - REMOTE (NORTHEAST) 

Pay Grade: 12 

Salary: 85000 - 95000

 

 

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

 

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.

Job Summary

This role is for leaders who specialize in teaching and training associates on executing third wave coffee, food, and hospitality. They will be regionally based to support in person and virtual training for the Cafes in their region to ensure all standards are maintained. This has 25% remote work and 75% travel and in person. Their focus will be to ensure that all cafes and designated Subject Matter Experts at each location are trained and execute the current core menu and seasonal offerings to the outlined standards. 

 

An ideal candidate would reside in the Boston, NYC, Philadelphia, or Washington D.C. market. 

 

Key Responsibilities

 

• Coordinate and deploy the three pillars of Capital One Café program which includes (Verve Coffee Brand Standards training and Compass Hospitality & Culinary program curriculum.)
• This role will report directly into the Compass VP of operations for Capital One Cafes. They will also collaborate with the Executive Regional Chef and Head of Training & Development at Verve.
• Serve as a brand ambassador for Verve Coffee Roasters. Ensure all café employees are trained and performing to Verve Brand Standards.
• Deliver in-person coffee training on technical skills, including milk, espresso, extractions, brand and coffee education for new openings, re-training, and as needed.
• Drive training strategy for the region, balancing needs and ensuring consistent execution of Verve Coffee Training, Hospitality and Culinary training programs.
• Support Train the trainer program in all “Elevated Experience Training Hubs. Focus to ensure all onsite subject matter experts, responsible for the Coffee, Hospitality or Culinary programs are trained and maintaining all standards at the highest level.
• Coordinate virtual training content in LMS management, webinars and digital assets/job aides.
• Complete quarterly site-inspections and audit for quality. Coach team members and managers with corrections and develop actions plans and re-training as needed.
• Café & Coffee equipment checks. Ensure it operates at the required for Verve preparation standards. Identify tech service needs.
• Health & Safety: Promote teamwork, communication, hospitality and all safety and cleanliness standards during training
• Special Promotions & Events: Assist the operational team in deploying new Seasonal offerings. This can include facilitate on-site tastings, demonstrations, and activations. This may include public lectures, tastings or community events.

 

Qualifications:

 

• Minimum 3-year experience in specialty cafe environment
• Two years of specialty coffee training experience preferred
• Comprehensive knowledge of seed-to-cup, coffee preparation, & industry standards
• Equipment calibration and general maintenance experience preferred, knowledge of a wide range of equipment