CMA Case Aide

Compensation Range

$22.93 - $29.35

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Job Description Summary

Supports the Home and Community Supports Division (HCSD) Case Management Agency (CMA) by performing essential administrative and clerical duties. Accepts referrals from internal sources, other county or state human service agencies, local medical facilities, nursing homes, and other community agencies. Performs follow-up activities related to ongoing case management. Tracks information requests and manages client information in multiple computerized data bases.

Primary office location will be in the Greeley office. Work may involve time away from a standard office environment, which may consist of accompanying case management staff during community visits. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. This position is in-person and requires attendance at the office to support a large case management agency and various programs.


Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.

Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.

Values: Accountability – Integrity – Service – Communication - Innovation

Weld County Department of Human Services’ greatest asset is our staff.

The Ideal Candidate for the Department of Human Services, (AAA) Home & Community Supports Division will be someone who possesses the following traits:


1. Advanced working knowledge of Excel and ability to navigate multiple computer systems
2. Flexible
3. Detail oriented
4. Strong customer service skills
5. Ability to self-start and multi-task

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Job Description

Administrative Support - 25%

• Performs a variety of basic clerical duties that include data entry, imaging, mail distribution and copying.
• Assembles and distributes informational packets, forms, and medical information requests.
• Pickups or delivers documents or forms or other routine duties using own vehicle within Weld County.
• Assists with meeting preparation to ensure adequate seating, technology provision and materials available.
• Answers incoming calls and efficiently and accurately identifies the caller’s need. Directs caller to the proper department employee in a customer focused manner.
• Monitors various meetings and committees to ensure case managers and/or providers are not double booked.

Intake and Eligibility Support - 25%

• Understands CMA program rules and regulations and provides information to individuals requiring qualification information and/or documentation.
• Asks questions to discern all relevant facts and gather as much information as possible to prepare member file.
• Creates files for all verified and certified members.
• Compiles, tracks, and distributes enrollment paperwork.
• Accepts referrals of potential members by phone, in-person, or other forms of communication.
• Enters all member information into tracking system for case assignment.
• Supports individuals and families with application process to ensure the application is received and reviewed for eligibility determination.
• Assists in resolving eligibility issues.
• When all member information including financial information has been received, may assign case to appropriate Case Manager according to unit guideline and case volume.
• Assists with developing and distributing approval/denial letters to members, families, and guardians.
• Assists with transition of members appropriately between case managers and CMA programs.
• Send various medical information documents to physicians; track receipt of completed documentation; follow up with physician’s office until received.

Case Management Support - 40%

• Assists the Case Managers with requesting, collecting, and/or distributing documentation needed for a multitude of tasks across the various waiver and/or State General Fund programs.
• Tracks data, using internal tracking system and notifies appropriate staff of any updates within required timeframes.
• Develops a comprehensive system that tracks eligibility redetermination (RRR) dates and notifies Case Manager of the need for completion of the renewal paperwork by member or legal representative.
• Uses computerized tracking system to follow-up with Medicaid technician if financial information has not been received.
• Receives referrals for services from Case Managers and distributes to providers in accordance with procedural requirements.
• Effectively utilizes State prescribed computer system(s).
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