Supervisor--Patient Customer Service - Hybrid

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a remote Patient Customer Service Supervisor to join our Patient Customer Service team in the Revenue Cycle Management division.

Shift: Monday – Friday 11am to 8pm EST

This hybrid position offers a balanced schedule of three in-office workdays at our Burlington or Durham, NC locations and two remote workdays per week, supporting both collaboration and flexibility.

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Responsibilities:

• Supervise day to day CSSR department operations

• Monitor team activities and adjust staffing or workflows

• Train, mentor, and directly supervise customer service team members

• Develop, implement and maintain QA processes and procedures

• Address and resolve escalated or complex service related inquiries

• Assess departmental performance and provide feedback

• Maintain documentation related to department

• Administer and manage policies and procedures

• Coordinate and execute test plans, cases and scripts

• Identify, document, and track software defects

• Collaborate with department, product, and support teams to resolve issues

• Monitor and report on key quality metrics

• Ensure compliance with industry standards and best practices

Minimum Qualifications

• High school diploma or GED equivalent

• 3 or more years of experience in a customer service or call center operations

Preferred Qualifications

• Associates degree or higher

• 3 or more years leadership experience

• 3 or more years high volume laboratory or healthcare-related experience

• 3 or more years operations, policies and procedures experience

• Knowledge of Labcorp RCM systems

• 3 or more years experience with patient billing accounts

Additional Skills

• Identify opportunities and solutions so as to meet the overall needs of the department

• Knowledge of healthcare industry terminology

• proficiency in standard office software applications

• Effective written and verbal communication skills

• Attention to detail with strong organizational skills

• Analyze information and make decisions in a fast-paced environment

• Redirect undesirable performance and actions, whether through performance analysis or corrective action

APPLICATION WINDOW CLOSES July 25, 2026

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world.  Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k