Product Director, Fraud & Identity

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.
As Product Director, Fraud & Identity, you’ll...Own the core products of customer identity verification, product eligibility, and transaction limits from the user experience to the platform infrastructure. These are foundational user experiences and services that enable access to Varo products, so providing an excellent end-to-end experience is of utmost importance. This role will require optimization of current features through customer research, analysis, experimentation, and product validation, as well as the creativity to dream up and build new features to improve our user experience to expand financial access to millions of customers. You will be responsible for the team’s vision, strategy, roadmap prioritization, and customer and business impact and will drive high-impact initiatives from inception through execution.

What you’ll be doing

• Own the ideation, strategy, design, implementation, and improvement of products and infrastructure to help us build trust with our customers
• Lead a full stack development team (engineers, designers, data scientists, business operations) to ship innovative and incredible experiences at scale
• Lead product strategy, customer research, opportunity sizing, planning, scoping, and prioritization to build the highest impact products or improvements for our customers
• Structure and improve our team’s processes to enhance execution velocity, making tactical tradeoffs between business priorities and resources
• Drive effective cross-functional partnerships, constantly inspiring and influencing colleagues in legal, compliance, support, machine learning, and other product areas to deliver on goals and maximize impact
• Define the framework and metrics to measure the impact of the team; deeply understand the core drivers and monitor progress
• Manage the roadmap to deliver on this strategy, balancing short-term goals with long-term vision
• Develop the strategy for internal tools, shared systems, and processes that govern all customer engagement

You’ll bring the following required skills and experiences

• 10+ years of product management experience with a strong familiarity of platform engineering infrastructure and a proven track record of delivering outstanding products at scale
• Outstanding leadership skills; the ability to inspire team members and drive collaborative decision-making across geographically dispersed cross-functional teams
• Incredible business sense and a high degree of comfort with ambiguity, and a knack for quickly ramping on new skills and functions
• You excel in a fast-paced, dynamic environment
• Exceptional prioritization and cross-functional stakeholder management, particularly influencing compliance/legal and external partners in a highly regulated industry
• You can frame and distill complex information appropriately for different audiences and are comfortable regularly presenting to and guiding Varo’s most senior leaders
• An analytical mindset with the ability to distill and communicate complicated data to make decisions, determine roadmap prioritization, and understand and communicate customer and business impact
• Exceptional team management and organizational skills
• You’ve built and scaled cross-functional teams and processes
• A hunger to tackle complicated and impactful customer and business problems
• Experience in the fintech industry, ideally in the fraud and identity space with demonstrated knowledge of industry best practices is highly preferred

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We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you!
About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. 
As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.
We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5