Sr. Associate, Nursing & Social Care

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

The Sr. Associate, Nursing & Social Care will support the nursing and social care organization and be responsible for the development of tools and assets that support nursing and social care, project manage and organize teams and serve as a lead in communicating critical updates across teams.

• Drive coordination and execution of individual projects through to completion and centering on the foundational elements of the ideal Cityblock Nursing & CHP Experience
• Lead the content development and asset creation to support the implementation of a monthly “core principle” to drive ongoing effectiveness of our nursing roles
• Maintain tools and resources including Common Ground Landing page, Monthly Newsletter and Cross-organizational updates
• Organize content and material for Nursing CoP and CHP CoP
• Partner with Social Care Lead and team to translate foundational elements into CHP role development in a consistent, standardized manner
• Support the management of nursing performance goals, tracking progress across the team, uncovering and escalating performance gaps, and partnering with clinical SMEs to fine tune workflows in order to achieve target effectiveness
• Design a pilot framework for market-based local initiatives based to address member needs and drive impact, including a clear measurement set, test & learn process, clear timeframes, and decision process to scale learnings
• Manage communications and progress updates to leadership, collaborators, and front-line staff through business memos, briefs, decks and/or other methods  through engaging, well-organized presentations
• Drive connectedness to relevant collaborating teams to support performance management needs and enable execution at scale across key initiatives

Requirements for the Role:

• Bachelor’s required
• Healthcare background highly preferred (i.e. care delivery, value based care or health plan/payer)
• Minimum of 2-3 years of project, process and/or operations management
• Skilled in using Google Suite and Mac OS
• Skilled in analyzing and synthesizing data
• Understanding of how to use electronic health record systems and/or care facilitation platforms
• Proficient in analyzing member clinical and demographic data
• Strong problem solving skills - can make difficult decisions and knows when to collaborate with other team members
• Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members’ care and health
• Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
• Adaptable to change and prepared