Relationship Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Relationship Manager

What does a successful Relationship Manager do at Fiserv?

As a successful Relationship Manager, you will assume the relationship management role in leading the Fiserv overall business relationship with a portfolio of clients from a strategic and consultative perspective. You will be responsible for managing and growing the overall relationship with senior-level decision makers and influencers at assigned clients to create customer loyalty and increase revenues.  

What you will do:

• Serve as the primary point of contact and information resource to clients, sales support, marketing and management regarding ongoing operations
• Develop and implement account plans that drive incremental Fiserv revenue through creation of profitable deal constructs and innovative partnerships
• Identify and build a pipeline of revenue generating opportunities that increase profitability and contribution margin of partnership
• Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio in partnership with product sales SMEs
• Carry out day to day maintenance of daily operations for assigned client portfolio
• Maintain industry and product knowledge, an understanding of customers’ needs and concerns while continuously promoting a positive company image

What you will need to have:

• Bachelor’s degree in business administration or a combination of work, education and military experience
• A minimum of 10 years of experience in relationship management, sales and/or account management with at least 7 years of experience in payments or banking
• Experience managing, growing relationships and implementing cross functional strategy to drive growth with large clients
• Experience working in the financial technology industry  

What would be great to have:

• Knowledge of business and operations in Banking and Credit Card Processing
• Knowledge of Fiserv systems, including Salesforce or similar eCRM tools
• Experience in sales and negotiating techniques and consultative selling skills with a consistent track record to negotiate, close deals and generate results in a timely manner
• Strong knowledge of computer systems including host-based systems, especially financial data processing systems
• MBA or equivalent graduate level degree

Travel Required: Up to 60% domestic travel

Perks at work:  

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one  
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan  
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards  
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program  
• Advance your career with training, development, certification, and internal mobility opportunities  
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers

Salary Range:

$129,400.00 - $217,900.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader