Senior Manager - Program Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Infrastructure (GI) powers the reliable, secure, and scalable technology foundation that enables American Express to operate globally, connecting platforms, services, and capabilities that support business growth and resiliency. 

Cross Platform Delivery (CPD) is a cross GI integration and orchestration layer that brings consistency to planning and delivery rhythms, improves transparency across work in flight, and enables leaders to make aligned, timely decisions across towers and enabling functions. 

Role Overview 

The Technical Program Manager role owns GI Operational Tooling Evolution, setting the target state, securing senior alignment, and leading enterprise scale change to modernize the tools, data, and operating flows that underpin GI execution. You will drive adoption from pilot to scale, establish clear standards and governance, and deliver measurable improvements in decision velocity, data integrity, and operational rigor across GI. 

• Drive systemic improvements to GI operational execution by shaping end-to-end operating flows (intake, prioritization, governance, reporting) that reduce friction and manual coordination at scale. 

• Rationalize and evolve GI operational tooling to reduce fragmentation, improve data integrity, and establish trusted systems of record for portfolio and operational signals. 

• Improve decision velocity and operational outcomes by enabling consistent, executive ready insights (dashboards/scorecards) tied to clear definitions, governance inputs, and performance metrics. 

• Lead adoption and behavior change from pilot to scale—setting expectations, enabling teams with training and comms, and measuring adoption and compliance to sustain GI wide ways of working. 

• Own complex, cross GI programs that evolve operational tooling and ways of working—defining scope, target state, governance, milestones, and success metrics.