Customer Care Associate

About LGCY Power

LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals who are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others do the same. LGCY is one of the fastest-growing residential solar providers in the nation since 2014 and has been recognized as a “Best Places to Work” by Glassdoor.

Position Summary

The Bilingual Customer Care Associate plays a crucial role in supporting our customers by responding to inquiries, resolving issues, and providing technical support through the appropriate channels. This role requires strong interpersonal skills, attention to detail, and a customer-focused mindset to ensure a positive customer experience.

Responsibilities

• Provide technical support to customers in both English and Spanish
• Ensure timely response and resolution to customer inquiries
• Work collaboratively with internal departments to ensure customer needs are adequately addressed
• Deliver a positive customer experience in every interaction
• Develop and maintain knowledge of company products and services
• Provide consistent status updates to appropriate parties
• Maintain accurate records and notes within CRM systems
• Complete all other duties as assigned

Minimum Qualifications

• High school diploma or equivalent required
• Bilingual fluency in English and Spanish (written and verbal) required
• Ability to spend considerable time at a desk using a computer in a regular office environment
• Strong interpersonal skills needed to manage customer needs and expectations
• Detail-oriented with the ability to manage multiple tasks and priorities
• Ability to efficiently navigate and work within multiple CRM systems
• Proactive, self-motivated, and dependable
• Ability to work effectively in a detailed and fast-paced environment
• Strong verbal and written communication skills
• Proficient in Microsoft Office
• Ability to identify problems and determine possible solutions
• Strong time management and organizational skills

Preferred Skills and Experience

• Previous experience in the solar industry preferred