Patient Access Representative (68243)

London Women's Care is dedicated to delivering high-quality, comprehensive healthcare for every member of your family. From newborns to seniors, our skilled providers offer a wide range of specialties, including Primary Care, OBGYN, Pediatrics, Dentistry, and Behavioral Health.

The Patient Access Representative is the first face our patients see as the enter our clinics.  With customer service being at the forefront of this role, the Patient Access Representative collects information for registration of new and incoming patients.  This makes it a very engaging role on our team. 

• Greet all patients and visitors; guide them to appropriate areas as needed.
• Obtain and confirm patient demographics and update patient profile.
• Collect payment and/or assist patient with minor billing concerns.
• Scan pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
• Respond to non-medical patient emails and phone calls.
• Demonstrate and embody the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications: 

• High school diploma or equivalent required.
• Preferably one year of experience working in a medical office or healthcare setting.
• General knowledge of medical terminology is ideal.
• Preferred experience working with an electronic medical records system, eCW a plus.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• Ability to multi-task in a high-volume and dynamic atmosphere.
• Ability to communicate and work efficiently with patients, co-workers, and providers.
• Must be dependable, reliable, and punctual.