LMS Specialist (Junior)

At the heart of our company is our people.  People from many different backgrounds with different vantage points, opinions, and experiences.  We strive to continually lead with our IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration and creativity that enables our organization to deliver strategic success. 

Job Summary:

Simplify Compliance is searching for a junior Learning Management System (LMS) Specialist to join our team supporting our internal and external clients.  This administrative support role is responsible for managing user accounts, trouble shooting issues and assisting with some some updates.

Primary Duties and Responsibilities:

• Support LMS related sales questions as needed through Task Central, RFPs, etc.
• Respond to LMS support tickets
• Support the implementation and launch of custom LMS instances
• Communicate LMS features and functionality to internal and external clients, including but not limited to updating user guides, recording video tutorials, and providing sales training
• Consult with clients to design custom reports
• Support the LMS team with client migrations from differing learning platforms within our learning technology stack
• Collaborate with internal teams to help successfully launch new clients into our learning platforms
• Document processes and details regarding instances, organizations, or issues as needed
• Assist in the development and maintenance of a repository of LMS documentation.
• Report issues and request enhancements with LMS provider
• Interface with the Technical Solutions Advocates team on advanced LMS troubleshooting issues.

Additional Responsibilities:

• Additional duties as assigned

Critical Competencies:

• Ownership & Execution - Demonstrates a sense of ownership to drive issues to closure, maximizes the use of existing processes while continuously pursuing ways to improve efficiencies, sets aggressive goals, monitors progress, and delivers results, seizes more opportunities than others
• Collaboration & Teambuilding - Builds and maintains relationships to successfully work toward common strategic goals, creates strong morale and spirit, fosters open dialogue, creates a sense of unity among team
• Customer-Centric - Establishes and maintains effective relationships with customers, effectively aligns strategy with customer’s business, anticipates customer needs and sets high standards for customer service

The Individual:

• A minimum of 1 year of learning/technology project management preferred
• Experience with SAP Litmos LMS preferred
• Teamwork Oriented
• Strong Communicator
• Ex