Inside Sales Representative - RV Specialty

Inside Sales Representative – RV Specialty
Hiring for NTP Stag, a division of Keystone Automotive Operations Inc.
Location: Exeter, PA

Role Summary
As an Inside Sales Representative – RV Specialty at NTP Stag, you will provide customers (current and potential) with a world-class sales experience utilizing your outstanding customer service skills and knowledge of our RV product offerings and business systems. 
 
Key Responsibilities:

• Outbound phone sales calls to established customer base promoting sales of new and existing products & services.
• Daily maintenance of CRM database to ensure all customer/account information is accurate and current.
• Analysis of individual customer base to determine causes for customer growth and/or decline
• Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
• Provide front-line incoming phone queue support, including technical support
• Proper entry of quotes and orders.
• Initial point of contact for all customer service-related issues/concerns
• Build long-lasting business relationships with the customer base
• Maintain daily phone metric standards established by the management team
• Initiates and supports the continual improvement of LKQ and Keystone Automotive Operations, Inc. quality improvement system.

Required Qualifications

• Strong phone skills with 2+ years previous call center experience
• High School Diploma or GED equivalent.
• Microsoft Office experience.
• Strong time management and organizational skills
• Strong verbal and written communication skills.
• Ability to communicate concisely with internal and external customers.
• Must be able to thrive in a group/team environment
• Able to travel, up to 10%, for customer visits or trade shows
• Strong work ethic
• Dependable and punctual

Preferred Skills

• RV industry experience
• Prior sales or account management experience
• Some college coursework/degree
• Experience in training / educating people (Example: Teaching your customer how to use online/system features)

Who is NTP Stag? 
NTP Stag is a division of Keystone Automotive Operations, Inc., the leading distributor of specialty automotive, RV, & marine aftermarket parts and accessories. Our success is driven by a people-focused culture rooted in our core values:
Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun

With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.

We offer comprehensive benefits and development programs that are designed to help you thrive both professionally and personally.

• Potential for a hybrid work-from-home schedule! (Based on performance)
• Lucrative incentive & awards programs that pay you for your results
• Health Benefits: Medical, Dental, Vision, HSA/FSA Options
• Wellness Benefits: Access to HINGE Health, Employee Assistance Program, and more
• Financial Sec