Senior Technician Production Support

Job Description

Job description:  

The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis,

The team provides 24/7 support from Europe, India and the US.                                        

Main Tasks:

• This role will involve functional support of collateral applications.

The activities to be carried out are:

• Provide functional support for the applications
• Execution of requests from business, development and other support teams
• Prioritize, track and resolve incidents/requests using the Service Now application.
• Analyze change requirements, test changes  and coordinate releases
• Keep the collective team knowledge base up to date.  
• Batch Monitoring and troubleshooting
• Site Handover/follow the Sun
• Ad-Hoc Reporting
• Application Queries
• Automatic reporting
• User Access issues
• Mailbox Management
• Monitoring \ Health checks
• Static data changes
• User training
• Alerting based incidents / setup
• System Health checks
• Dashboard maintenance

Qualifications

Technical Skills:

• Application support experience                            
• SQL Server /Oracle and Sybase                             
• ServiceNow/ticketing tools                                    
• GENEOS/monitoring tools                                     
• Understanding of Linux/Unix and Windows Server                                     

Language Skills:

•  English –  Fluent

Soft Skills:

• Ability to manage priorities, incidents and problems.                                
• Good communication skills and teamworking.                              
• knowledge sharing                                    
• Problem solving                                         
• Time management