Senior Enablement Manager, Global Success

Job Description

Join the team redefining how the world experiences design.

Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

As a Senior Enablement Manager, Global Success, you'll be responsible for driving key enablement initiatives across Canva’s post-sale organization. You’ll design and deliver programs that improve customer engagement, renewal, and expansion motions. This includes onboarding Success Managers and Implementation Managers, and equipping them with customer playbooks, and partnering with cross-functional teams to activate new behaviors aligned with Canva’s strategic goals.

You’ll work closely with the VP of Success, Global Customer Success Leadership, Sales Leadership, Product Marketing, and Product to ensure alignment and consistency across our Success programs. From onboarding to proactive renewal and upsell readiness, you’ll help translate our customer strategy into day-to-day excellence for Post-Sale ICs globally.

At the moment, this role is focused on:

Strategic Enablement Partner

• Translate customer success priorities into enablement strategies that drive customer impact.
• Partner with regional Success and Sales leaders to align enablement to the customer lifecycle across segments and geographies.
• Support and enhance onboarding experiences for new post-sale ICs and managers to accelerate time to productivity.

Program Design & Delivery

• Build and launch Success Playbooks that equip CSMs with content, workflows, and best practices across onboarding, QBRs, and renewal.
• Deliver skill-building programs focused on customer conversations, value realization, and stakeholder management.
• Collaborate with cross-functional partners to ensure enablement reflects Canva’s product innovations and customer motion shifts.

Coaching & Activation

• Empower front-line Success leaders to coach and reinforce high-impact behaviors.
• Lead enablement efforts for new Success programs like scaled success motions, customer journey initiatives, and expansion workflows.
• Run activations like customer success blitzes, live training, and campaign-based coaching tied to key initiatives.

Operations & Measurement

• Use tools like Canva, Guru, Gong, and WorkRamp to deliver, track, and evolve enablement content.
• Define KPIs and feedback loops to measure enablement impact on customer outcomes like NRR, GRR, and CSAT.
• Maintain a central library of enablement resources including customer stories, QBR templates, and training paths.

You're probably a match if

• You bring 5+ years of experience in post-sales, customer success, GTM enablement, or GTM program management—ideally in SaaS or B2B tech.
• You’ve designed and executed enablement initiatives that move the needle on new hire ramp, win rate, or deal velocity.
• You know how to partner with sales leaders and operate as a trusted advisor and business partner.
• You’re fluent in sales methodologies like SPICED, Challenger, or MEDDICC—and you’ve coached or trained teams to apply them effectively.
• You’re a strong facilitator and storyteller, confident leading impactful workshops and trainings both virtually and in person.
• You’re comfortable with the GTM tech stack, including tools like Canva, Guru, Salesforce, Gong, WorkRamp, and Salesloft.
• You’re analytical and curious, able to interpret sales data, feedback, and engagement metrics to drive continuous improvement.
• You have global experience and thrive in cross-cultural, fast-changing environments.
• You’re a self-starter in high-growth settings who’s passionate about helping others succeed.

About the team

Our Enablement team are a foundational team who support all of our customer facing and revenue generating teams, including enterprise, scaled, and public sector. The team is made up of solutions consultants, enablement