Technical Author

Sword propels organisations on their data driven journey; where decisions are based on facts, metrics are used to motivate, data is openly shared, and trust and transparency are prioritised above all else. We provide expert data and information management project and consulting services to the Energy industry, helping our customers reduce costs and increase efficiency through effective data management.  

We are currently seeking an experienced Technical Author to join our team on a contract basis. In this role, you will be responsible for producing high-quality documentation, including user manuals, technical guides, and operating procedures.

You will collaborate closely with subject matter experts, developers, and other stakeholders to gather information and ensure the accuracy and comprehensibility of the documentation. Furthermore, you will work with the team to improve documentation processes and maintain a consistent style and tone throughout.

Responsibilities:

• Produce user-friendly and accurate documentation including user manuals, technical guides, and operating procedures
• Gather information from subject matter experts and other sources to ensure accuracy and completeness
• Collaborate with cross-functional teams to understand product features and functionality
• Review and edit existing documentation to ensure clarity and consistency
• Work with the team to improve documentation processes and templates

Requirements

To be successful in this role, you should have:

• Proven experience as a Technical Author or similar role
• Strong writing and editing skills with excellent attention to detail
• Ability to quickly grasp complex technical concepts and explain them in a clear and concise manner
• Proficiency in using documentation tools and software
• Experience working in a collaborative, cross-functional environment
• Knowledge of industry best practices for documentation
• Excellent communication and organizational skills
• Information Management experience, desired but not essential

Benefits

Sword offers career paths in rapidly evolving technology spaces including Data & AI, Modern Managed Services, Information Management, Digital Services, Content Services, and Modern Workplace Transformation.

Our team culture is based on building inclusive teams, investing in training and development, the quality of our interactions with our customers and our position as an employer of choice in the areas in which we operate.

All Sword Group colleagues are supported and encouraged to develop their career with Sword through our personal training and development plan alongside a competitive salary, pension, private healthcare, and employee assistance programme.